New Director Resource List

For new directors, assistant directors, admin. staff If your center uses Procare Software, but you’re new to the system, below is a list of common questions and tasks you may wish to accomplish with links to our learning resources. What does new staff need to know?...

How to Install Procare on a Mac

Procare will run on a Mac. Before installing Procare, the Mac must be set up to run Windows programs. You’ll need: A Windows install CD or image (preferably Windows 10). A tool to let your Mac run Windows. We recommend Parallels. For other options, see: Will Procare...

How do I email an individual report?

After running a Procare report, you may print, export or email it. To email: Click the Email Report icon (Image 1 below). Enter the target email address. Enter a subject line.  The message itself might contain some verbiage letting the recipient know that the report...

Technical Support Policy

Answers to Specific Questions Toll-free technical support is available to answer specific trouble shooting, installation and product related questions for all current versions of Procare Software. Procare makes a distinction between technical support and training....

How do I fix a side-by-side configuration error?

If upon starting Procare, you get the “side-by-side” configuration error below, chances are very good you can fix it yourself without Technical Support. If you are a Procare Cloud customer: For Cloud customers, please Contact Support. If you are a...

Will Procare run on my Mac?

Procare is designed to run on Microsoft Windows™ based computers. If your Mac can run Windows programs then Procare should also run, however, our support is limited to Procare itself. Questions or issues arising from the use of Procare in a Mac environment are beyond...

Using the Browse Button in Data Viewer

The Browse button in a Data Viewer screen allows you to search and install additional prebuilt data views from a library of views stored in the cloud. Getting There From the main screen of any module, such as Family Data & Accounting, click the Reports menu...

Dual Monitors with a Single Computer

Can I use two monitors (dual monitors) on a single computer? The answer depends on what you are trying to accomplish by having a second monitor. Overview Various situations are described below wherein you may or may not be able to accomplish your goal with dual...

Convert to v10

In with the Old and Out Comes the New! Get ready for a new era with Procare v10. Learn how to prepare your data and convert from version 9.1 to Procare v10. Before You Begin Download the Conversion instructions Watch a Recorded Webinar on the conversion process....

Convert Mini Procare

When converting Mini-Procare from version 9 to v10 it is extremely important to remove old families from version 9 BEFORE you convert. If not you may end up with too many accounts in v10 which prevents you from adding any new family accounts. The Mini-Procare Limit...
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