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Advanced configuration file with static IP

Edit your Procare Configuration file to point to the Static IP for your Licensing server. Run Procare and if it states it cannot detect your licensing server, enter the IP of the Procare Licensing server,  or Manually configure Open ‘C:\Program...

Advanced Installation – Multiple Subnets

Attention: These steps are intended for Network Administrators only. If your configuration requires you to have your SQL Instance and Procare Licensing Service running on different Subnets/DNS Zones, you will get  a message stating: “SQL Browser…error...

How to change the logo / image on statements

Add a company logo to appear on your reports, such as the customer statements given to families. The logo will also be displayed on your Procare Home screen – and to parents using MyProcare. Before You Begin Before adding the logo, be sure that it is twice as...

Will Procare run on Windows 10 S?

No. Windows 10 S is the educational version of Windows. It does not allow standard Windows programs to be installed. It only runs apps from the Windows Store. See: Microsoft’s Frequently Asked Questions about Windows 10...

New Location Checklist

How to add a new school to your existing database Once you’ve purchased software modules for your new location, here’s a checklist of things to do. Add the location to the appropriate region under Regions & Schools. Update and apply the...

Gmail Less Secure Apps Setting

Gmail users may receive the following error message when sending out email from Procare: The title says: “Email Delivery Issue”. The message says: “Email has failed. If problem continues, please check your school’s email configuration settings...

Password Reset Using Authenticator

Before You Begin You must be running Procare Version 10.2.5816 or higher. You must have a current username and login password. Setup and Use Authenticator First Time Setup for Authenticator User Configuration screen: From the Procare Home screen, click Configuration >...

Typical Causes of Email Error Messages

The text of the error message is: Email Delivery Issue    Email has failed. If problem continues, please check your school’s email configuration settings or contact your network administrator. Verify all the SMTP server settings and connectivity. . Most frequent...

What is a seat in Procare?

A seat refers to a connection to the Procare database. The number of people who can be logged into Procare at the same time (including check-in computers) is limited by the number of seats for which you are licensed. Seats Available From the Procare Home screen go to...
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