} Expanded Technical Support Hours - Our technical support team is now accepting calls weekdays from 4am to 5pm Pacific Time.

In the case of White Listed Firewall exceptions, Procare Cloud will need to be able to access some websites directly. It is advisable to do this BEFORE installing.

The following is a list of the websites to add to the whitelist.

Procare Remote Server URL Exception Required for:
https://www.procareonline.com All Procare Installations
http://www.procareonline.com All Procare Installations
http://procaremedia.com All Procare Installations
http://procaresoftware.com All Procare Installations
https://services.procareonline.com All Procare Installations
http://cdn.procaresoftware.com All Procare Installations
https://s3.amazonaws.com/cdn.procaresoftware.com All Procare Installations

 

IP Range TCP Ports (*see note)
63.168.20.48/28 8433 and 40,000 – 56,000
192.235.65.112/28 8433 and 40,000 – 56,000

*Note: Port 8433 is always required; however, the second port is assigned automatically at the time your Cloud database is created. Contact Tech Support if you need to know the exact port number for your installation.

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