Database Backup Failed

Issue

When a non-Cloud customer attempts to restore a backup on a new computer (for example, when moving Procare to a new server), they may receive the following error:

Database backup FAILED!

The operating system returned the error ’32(The process cannot access the file because it is being used by another process.)’ while attempting ‘RestoreContainer::ValidateTargetForCreation’ on ‘C:\Program Files\\Procare\Database\Procare.mdf’.

Although a second message may say the restore was successful, it really was not successful. The data will be as it was before you attempted to restore the backup.

Cause

The double backslash in the file path (\\Procare) causes the restore process not to be able to locate the backup file.

Please Contact Support for assistance in restoring your backup.

image_pdfimage_print