} Expanded Technical Support Hours - Our technical support team is now accepting calls weekdays from 4am to 5pm Pacific Time.

Error Message

The text of the error message is: “An error occurred initializing advanced encryption session keys”.



A requirement of the Payment Card Industry (PCI), that Tuition Express must comply with, is secure online communications.

  • Using a Windows XP computer and trying to make a Tuition Express payment or function.
  • Any other Windows Operating System (Windows 7, etc.) that is not up to date on Windows security updates.


  • If running a Windows XP computer: You must upgrade to a newer version of Windows.
  • If you received this message from a Procare Touch computer running Windows XP: Please contact Client Services @ (800) 338-3884 for upgrade options.
  • If running any other version of Windows: Run your Windows updates.