Error Logging Into MyProcare
When attempting to log into MyProcare, a parent may see the following error: “Houston, we’ve had a problem. An unexpected condition was encountered. Our service team has been dispatched to bring it back online.”
This happens when a person closes their browser (Chrome, Edge, Safari, etc.) without first logging out of MyProcare.
While we expect a fix in an upcoming release, for now the solution is to:
- Clear the cache and cookies from your browser (which varies depending on the device and browser).
- Then, log into MyProcare as normal. Important! Remember when you’re done, you MUST actually log out by going to Menu > Logout, don’t just close the browser.