} Expanded Technical Support Hours - Our technical support team is now accepting calls weekdays from 4am to 5pm Pacific Time.

For directions, click on image of the reader you are using.

Eikon Touch Fingerprint Reader Digital Persona Fingerprint Reader


Eikon Touch Fingerprint ReaderEikon Reader recommended cleaning method:

  1. Use Ethanol or Isopropanol in a concentration of less than 50%. Windex can also be used as a cleaning solution.
  2. Apply the liquid to a soft lint-free material (same as used to clean eye glasses or camera lenses) or to a cotton swab and gently wipe the capture area.
  3. If necessary, gently dab the window (do not wipe) with a soft cloth (not paper) dampened with a mild ammonia-based glass cleaner to remove any milky haze.

Never do the following:

  • DO NOT pour glass cleaner directly on the reader window
  • DO NOT submerge the sensor in liquid.
  • DO NOT rub the capture area with any abrasive material, including paper.

Digital Persona Fingerprint ReaderDigital Persona recommended cleaning method:

  1. Apply the sticky side of a piece of scotch tape on the window and peel it away.
  2. If necessary, gently dab the window (do not wipe) with a soft cloth (not paper) dampened with a mild ammonia-based glass cleaner to remove any milky haze.

Never do the following:

  • DO NOT use alcohol-based cleaners
  • DO NOT pour glass cleaner directly on the reader window
  • DO NOT submerge the reader in liquid
  • DO NOT rub the capture area with any abrasive material, including paper.
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