} Expanded Technical Support Hours - Our technical support team is now accepting calls weekdays from 4am to 5pm Pacific Time.

Depending on the amount of use, the reader window will  pick up dirt and salts from fingers over time and will need to be cleaned periodically.

Recommended cleaning:

  1. Apply the sticky side of a piece of scotch tape on the window and peel it away.
  2. If necessary, gently dab the window (do not wipe) with a soft cloth (not paper) dampened with a mild ammonia-based glass cleaner to remove any milky haze.

Never do the following:

  • DO NOT clean the reader window with paper
  • DO NOT pour glass cleaner directly on the reader window
  • DO NOT use alcohol-based cleaners
  • DO NOT submerge the reader in liquid