How do I fix a side-by-side configuration error?

If upon starting Procare, you get the “side-by-side” configuration error below, please contact support.

If you are a Procare Cloud customer:

• For Cloud customers, please Contact Support.

If you are a non-Cloud (locally hosted) customer:

1. For non-Cloud customers, close out of Procare completely.
2. Right-click on the Procare shortcut and select “Open file location”.

3. Find and delete the Procare.exe configuration file (It has a size of 1KB).

4. Restart Procare and it should work fine (it recreates the file you just deleted). If problems persist, please Contact Support.