How to Find the Text Messaging Network Email Suffix

Procare uses a list of 200 plus cell companies, but you may come across a company not on the list. Some cell phone service providers don’t have their own cell towers/networks. For example, Consumer Cellular currently uses the AT&T network. As a result, a Consumer Cellular customer would use mms.att.net as their email suffix for text messages.

A payer/parent/employee may not know what email suffix their carrier uses. There are two simple ways to find out the email suffix:

• Have the person send a text to the center’s email address (for example, “director@mycenter.com”). When the center receives the email, the “From” line will show the number and suffix, like 5556661212@mms.att.net. The portion after the @ symbol is the email suffix you need to enter.

• Have them contact their phone carrier, and ask them for the email suffix needed to send email to SMS.

Enter the missing cell phone provider and their email suffix into Procare’s Text Messaging Network List.