I forgot my password. How do I reset it?
  • 08 Feb 2024
  • 1 Minute to read

I forgot my password. How do I reset it?


Article Summary

Learn how to reset a password using ​Verified Methods or Security Questions.

Verified Methods are the methods set up in 2-Step Verification. Security Question are set up on first login and can be updated.

  1. Click the I am having trouble logging in link (which appears if your log in attempt fails).

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  1. At the Forgot Password screen select ​the method you wish to use to have your password reset, either Use Verified Method or Answer Security Questions. Depending on the option selected, answer the Security Questions or input the verification code sent to the selected Verified Method.

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  1. Reset the password and proceed to login with user credentials.

Note: Once reset, your password will be the same as your username. If your username were abc123 you would log on with username=abc123 and password=abc123, at which point you would be prompted to select a new password. Important! Beginning with version 10.2.4672, the password must be entered using all lowercase letters.

A System Supervisor may also reset a password.

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