Which is Your Situation?

There are two types of situations you may encounter.

  • The Agency Payment Posting screen shows an outstanding balance from long ago, but the balance due IS CORRECT. The agency currently owes that amount for that family. See article: Agency – Old Item Due
  • The Agency Payment Posting screen shows an outstanding balance from long ago, but the balance is INCORRECT (it  should be ZERO) because that agency no longer owes anything for that family. See article: Agency – System Entry
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