} Expanded Technical Support Hours - Our technical support team is now accepting calls weekdays from 4am to 5pm Pacific Time.

Terms of Use

Procare Software Web Service and Procare Cloud Privacy Policy

This privacy policy (the “Privacy Policy”) constitutes an agreement between you and Procare Software, LLC and its affiliates, corporate parent(s), and subsidiaries (collectively “Procare”, “us”, “our,” or “we”). Procare is dedicated to protecting your privacy rights. This Privacy Policy describes how Procare collects, protects, uses, and discloses information and data collected and created in the course of your access to and use of the Procare website, products, and services.

HOW WE COLLECT AND USE YOUR INFORMATION

Personally Identifiable Information
The only personally identifiable information we collect about you is provided by you voluntarily. In general, you can visit our Site without telling us who you are or revealing any personal information about yourself.

Some portions of our Site may only be accessible to you if you register with us. You may be asked to provide certain information as part of the registration or login process. When you access your account information, order a service, request product or service information, send us email, or register to receive news or information alerts, we will ask you to provide us with individually-identifiable information.

At times we may ask you for contact information or conduct on-line surveys in order to better understand your needs so that we can provide you with a customized experience. If we wish to use this information other than as set forth in this statement, we will let you know at the time of collection. We will take commercially reasonable steps to safeguard this information from unauthorized access.

When you supply information about yourself for a specific purpose, we use the information only for that purpose and to manage the internal operations and security of our Site consistent with the Terms of Use governing this site and this Privacy Policy. Such purpose may include the disclosure of your information to unaffiliated companies/vendors where necessary to, and for the limited purpose of, processing your request, processing a transaction authorized by you, or providing you with products or services.

Information Required to Process Your Orders
During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. If we have trouble processing an order, we will use your contact information to get in touch with you. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Log Files
We collect technical information from your computer, including your Internet Protocol address, type of browser and the address of any linking site, when you request a web page while visiting the Site. We use this information to ensure that our web pages will appear and function appropriately on your computer, to determine which site referred you to our site, and to personalize your access to our website or conduct our own analyses and research to improve our programs, products, services, and content. We will not sell, rent, or otherwise convey said information to any third party. We do not currently use a third party to collect and analyze information, but we reserve the right to use third parties to collect and analyze said information in the future.

Cookies
A cookie is a piece of data stored on a user’s hard drive through the web browser program containing information about the user, which enables us to track and personalize the Site to enhance your online experience. Our web servers may use “cookies” (described below) to collect information about visitors such as domain names and e-mail addresses. This information may be aggregated to measure such things as the number of visits, average time spent on the site, number of pages viewed, and methods by which our site was found. We use such information to evaluate the use of our site and to continuously improve the content and services being provided. You can avoid cookies by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive.

ACCESS TO YOUR INFORMATION

Procare Software and its affiliated companies use the information you provide on this website to help us deliver the services you have requested, or to design or offer specific products or services that we believe will be useful to you. While we may use this information to contact you or to send materials to you for marketing purposes, we will take commercially reasonable steps to safeguard such information from unauthorized access by any other parties.

As we strive to meet the needs of our customers, we may disclose personally identifiable information we collect, as described above, to companies and vendors that perform marketing or other services on our behalf, or with whom we have joint marketing agreements, so that we may provide a full range of products and services to you. Our policy is to prohibit these companies from otherwise selling or disclosing the personal information we provide. Unless we specifically disclose it to you at the time of collection or subsequently obtain your approval, we will not make visitor or customer-specific information that is gathered on our site available to unaffiliated organizations unless it is for a commercial purpose that is related to the business of Procare Software.

Additionally, we may be required to disclose non-public personal information about you to comply with certain federal, state and local laws or government regulations. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena or court order to be disclosed.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and email delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, GA 30328
1-800-PICK-UPS
www.ups.com

US Postal Service Headquarters
475 L’Enfant Plaza, SW
Washington DC
1-800-ASK-USPS
www.usps.com

SECURITY
Procare Software takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline. Any information collected about you on our website is encrypted and securely stored. All bank-related information is masked so that no Procare user can view critical bank information. We maintain physical, electronic and procedural security measures to safeguard your non-public personal information. Access to such information is restricted to employees who are subject to an Employee Restrictive Covenant Policy.

Links to External Websites
Please be aware that, when you click on links that take you to external Websites, you will be subject to their privacy policies and practices and not ours. We strongly encourage you to read their privacy policies and practices to determine if they differ from those utilized on our Site. This privacy statement applies only to information collected by this website.

CONTROLLING YOUR PERSONAL INFORMATION

You have the right to submit a complaint or object to the collection and use of your information by Procare Software at any time, or to require Procare Software to review, transmit, change, or delete your information that we have collected and retained. Procare Software will fulfill your request to exercise any of these rights within 30 days of receiving a complete request. You can exercise these rights by contacting Procare Software at:

E-mail: Dataprotection@procaresoftware.com
Toll free: 1-800-338-3884
Mailing Address:
ProCare Software
1 West Main Street Suite 201
Medford, OR 97502

California Residents
California Civil Code Section § 1798.83 permits users of our websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you have the right to receive: a) information identifying any third party companies to whom we may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and b) a description of the categories of personal information disclosed. Please send us an email with the subject line “Request for California Privacy Information” at the above address to obtain such information.

Do Not Track Signals
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, Procare does not respond to Do Not Track browser settings or signals. In addition, Procare may use other technology that is standard to the Internet to track visitors to Procare websites. Those tools may be used by us and by third parties to collect information about you and your internet activity, even if you have turned on the Do Not Track signal.

CHANGES TO THIS POLICY
If this policy changes, we will notify you the next time you visit our website via a pop-up notification. You may review the current policy at any time by choosing the link labeled “Privacy Policy” at the login screen. This policy was last updated Monday, May 21, 2018.