What has Changed?

Procare’s free ChildCareCRM Extra has been updated to accommodate changes to internet security standards.

How does this affect me—what action do I take?

You MUST install the latest update to this tool by the end of the day Friday, August 16, 2019, in order to continue importing families into Procare from ChildCare CRM. If you have not updated by then, you’ll get an error: “The underlying connection was closed: an unexpected error occurred on a send.”, when attempting to use the old version of the extra.


How to Update Your ChildCareCRM Extra

You MUST install the update on each computer you use to run the ChildCare CRM Extra.


  1. Log on to your computer with local administrator privileges, exit out of Procare completely, and close all other programs.
  2. Download
  3. Important! If the ChildCare CRM Extra was previously installed on this computer, you must run the installation twice. The first time uninstalls the old software. The second time installs the new software.
  4. When the second installation is complete, restart Procare.
  5. You may now run the ChildCare CRM Extra as you normally do. From the Procare Home screen go to Utilities > Procare Extras > ChildCareCRM. See: Complete Instructions for the ChildCare CRM Extra.
    Procare's ChildCare CRM Utility