by Steve Suarez | Apr 14, 2021 | Known Issues & Resolutions
Unable to remove a Child or Employee Issue: While attempting to remove an Employee record or Child record from an Account, Procare will display an error similar to the image below and you will not be able to remove that record. Resolution: This error was introduced in...
by Steve Suarez | Apr 14, 2021 | Known Issues & Resolutions
Attendance not syncing from Desktop to Engage or KidReports When children are checked into Procare Desktop on the Checkin station, the attendance will not sync to Engage or KidReports. Attendance entered through Receptionist and Batch Checkin will still sync records...
by Steve Suarez | Apr 14, 2021 | Known Issues & Resolutions
Users prevented from accessing Agencies from the Account Ledger screen A user who could previously access the Agencies button on the Edit Account screen will now see the following message when they try, and are unable to access that form. Resolution:This error was...
by Steve Suarez | Mar 16, 2021 | Uncategorized
If you received this message it is because you are merging a tracking item or user defined field that is used in a MyProcare New Family Registration or Parent Reregistration questionnaire. If you require help in addition to the steps below, please contact support....
by Steve Suarez | Feb 12, 2021 | Family Accounting
Retiring old Charge/Credit Descriptions Family Accounting After a number of years you may want to delete or remove older Charge/Credit descriptions that you no longer use. You cannot delete them because they are on older ledgers, but you can “retire” them...
by Steve Suarez | Feb 10, 2021 | Add-Ons
This video describes common troubleshooting solutions for communication issues when using Procare’s KinderConnect extra.
by Steve Suarez | Dec 8, 2020 | Add-Ons
What has Changed? Procare’s free Minute Menu Extra has been updated to accommodate changes in Minute Menu that allow longer classroom names to be transmitted from Procare. Minute Menu now supports 30 character classroom names, up from 5 characters. How does this...
by Steve Suarez | Nov 25, 2020 | Parent Engagement
Using Desktop with Parent Engagement What are the best practices for using Procare Desktop with Parent Engagement? What are the do’s / don’ts and considerations for what to do in which system? Since all data does not sync, this is a guide as to where you want to keep...
by Steve Suarez | Oct 27, 2020 | General
Note: Starting with Procare release 2020.4, a new look (screenshots below) is available for Procare’s desktop version. Here is how you can turn the new look on or off. Here is a comparison of the traditional and new icons in Procare: Hint: Mouseover any icon to...
by Steve Suarez | Oct 27, 2020 | General
Starting with Procare release 2020.5, a new security feature is enabled for all centers. In order to prevent unauthorized access to family and financial records, any terminal running Procare will go into a suspended state after 15 minutes of inactivity. This will...
