New Toolbar Comparison – Procare Desktop

Note: Starting with Procare release 2020.4, a new look (screenshots below) is available for Procare’s desktop version. Here is how you can turn the new look on or off. Here is a comparison of the traditional and new icons in Procare: Hint:  Mouseover any icon to...

Auto Logout Security Feature

Starting with Procare release 2020.5, a new security feature is enabled for all centers. In order to prevent unauthorized access to family and financial records, any terminal running Procare will go into a suspended state after 15 minutes of inactivity.  This will...

Turn on New Look for Procare Desktop

Starting with Procare release 2020.4, you will have a choice of a new user interface (UI). You may switch to it, or back from it, easily. You’ll also see a new icon on your Windows taskbar (image below).  Getting There From the Procare Home screen click...

New Director Resource List

For new directors, assistant directors, admin. staff If your center uses Procare Software, but you’re new to the system, below is a list of common questions and tasks you may wish to accomplish with links to our learning resources. What does new staff need to know?...

How to Install Procare on a Mac

Procare will run on a Mac. Before installing Procare, the Mac must be set up to run Windows programs. You’ll need: A Windows install CD or image (preferably Windows 10). A tool to let your Mac run Windows. We recommend Parallels. For other options, see: Will Procare...

How do I email an individual report?

After running a Procare report, you may print, export or email it. To email: Click the Email Report icon (Image 1 below). Enter the target email address. Enter a subject line.  The message itself might contain some verbiage letting the recipient know that the report...

Technical Support Policy

Answers to Specific Questions Toll-free technical support is available to answer specific trouble shooting, installation and product related questions for all current versions of Procare Software. Procare makes a distinction between technical support and training....

How do I fix a side-by-side configuration error?

If upon starting Procare, you get the “side-by-side” configuration error below, chances are very good you can fix it yourself without Technical Support. If you are a Procare Cloud customer: For Cloud customers, please Contact Support. If you are a...

Will Procare run on my Mac?

Will Procare run on my Mac? Procare is designed to run on Microsoft Windows™ based computers. If your Mac can run Windows programs then Procare should also run, however, our support is limited to Procare itself. Questions or issues arising from the use of Procare in a...