by Jennifer Hennig | May 9, 2017 | Hardware
This video shows how to install either of the Procare fingerprint readers (shown below). The installation is the same for both.
by Jennifer Hennig | Jul 15, 2016 | Hardware
Support for the built-in EMV chip card reader for the Procare Touch Computer is not currently available. In the meantime, please use the standard card swipe slot. This article will be updated as soon as chip card capabilities become available.
by Jennifer Hennig | Mar 30, 2016 | Hardware
The card reader functions as a keyboard device. If you are using a Terminal Server, the client computer that the card reader is attached to may need the Remote Desktop Keyboard configuration changed. Getting There Click the Windows Start button. Type “remote...
by Jennifer Hennig | Mar 9, 2016 | Hardware
Getting There At the Check In computer, dbl-click the Procare Check In shortcut on your desktop. Dbl-click in the gray border area around the logo (or press Esc on your keyboard) and then click Options. Click the Hardware button (right side). Choose Network as the...
by Jennifer Hennig | Mar 9, 2016 | Hardware
Resetting the Network Door Controller If no door controller devices appear in the Check-In Settings screen, a Static IP address outside the range of your network may have been saved. A hardware reset will clear any Static IP address, set the unit to DHCP mode and...
by Jennifer Hennig | Aug 28, 2015 | Hardware
Is the Keyless Entry System UL listed and labeled? Although the doorbell transformer included with Procare’s Keyless Entry System (KES) is UL listed and labeled, the KES as a whole is not. This is because the KES is a Class 2 circuit connected to the load side of a...
by Jennifer Hennig | May 27, 2015 | Hardware
This article includes: calibration instructions, a calibration utility, computer diagram and dimensions for the 8 inch Procare Touch Computer by Touch Dynamics. Download Calibration Utility Calibration Instructions
by Jennifer Hennig | Apr 9, 2015 | Hardware, Attendance Tracker
Your actual fingerprint is not recorded and the system does not store any fingerprint images. Instead, the software extracts the unique features of each fingerprint and creates a mathematical representation, called a “fingerprint template”. This template...
by Jennifer Hennig | Apr 9, 2015 | Hardware
You may use any finger (or thumb) with the Fingerprint Reader, however, your index finger of either hand will work best. Always place the pad of your finger (not your fingertip) flat onto the center of the reader’s clear window. Do not “roll” your finger....
by Jennifer Hennig | Apr 9, 2015 | Hardware
The most likely cause is that the USB Controller on your system turns off automatically after a certain period of inactivity. If you are using Windows XP, follow the instructions below to disable power save option for the USB Controller on your computer: Open the...
