Expired Password

In this article, learn about password expiration requirements for Procare (desktop version). How often do passwords expire? As a required security measure for industry certification, your password expires every 90 days. Who does this password expiration apply to? This...

Error 1012 When Registering Software

Procare versions 10.3 and older may get Error 1012 when you are trying to register your software on-line. The majority of these are fixed by updating your module license, and re-registering. Getting There From the Procare Home screen go to Configuration > Update...

Choose Text/Email for Password Reset

If you ever forget your password, use this easy password reset feature to send yourself a code and reset your password. Enter the cell phone number (to receive a text message), or an email address that the code will be sent to should you ever request it. If anyone...

Advanced configuration file with static IP

Edit your Procare Configuration file to point to the Static IP for your Licensing server. Run Procare and if it states it cannot detect your licensing server, enter the IP of the Procare Licensing server,  or Manually configure Open ‘C:\Program...

Advanced Installation – Multiple Subnets

Attention: These steps are intended for Network Administrators only. If your configuration requires you to have your SQL Instance and Procare Licensing Service running on different Subnets/DNS Zones, you will get  a message stating: “SQL Browser…error...

How to change the logo / image on statements

Add a company logo to appear on your reports, such as the customer statements given to families. The logo will also be displayed on your Procare Home screen – and to parents using MyProcare. Before You Begin Before adding the logo, be sure that it is twice as...

Will Procare run on Windows 10 S?

No. Windows 10 S is the educational version of Windows. It does not allow standard Windows programs to be installed. It only runs apps from the Windows Store. See: Microsoft’s Frequently Asked Questions about Windows 10 S.

Setup Wizard

The Setup Wizard helps you choose basic settings for your center, such as the names of your locations and classrooms, and choosing a username for yourself. Getting There You will arrive at this screen only on an initial installation of Procare. Using the Wizard On the...