Error 1012 When Registering Software

Procare versions 10.3 and older may get Error 1012 when you are trying to register your software on-line. The majority of these are fixed by updating your module license, and re-registering. Getting There From the Procare Home screen go to Configuration > Update...

Choose Text/Email for Password Reset

[Editor’s note: This feature is planned for release in version 2020.2] Choose Text/Email for Password Reset If you ever forget your password, you can be sent a code to reset the your password yourself. Enter the cell phone number (to receive a text message), or...

Advanced configuration file with static IP

Edit your Procare Configuration file to point to the Static IP for your Licensing server. Run Procare and if it states it cannot detect your licensing server, enter the IP of the Procare Licensing server,  or Manually configure Open ‘C:\Program...

Advanced Installation – Multiple Subnets

Attention: These steps are intended for Network Administrators only. If your configuration requires you to have your SQL Instance and Procare Licensing Service running on different Subnets/DNS Zones, you will get  a message stating: “SQL Browser…error...

How to change the logo / image on statements

Add a company logo to appear on your reports, such as the customer statements given to families. The logo will also be displayed on your Procare Home screen – and to parents using MyProcare. Before You Begin Before adding the logo, be sure that it is twice as...

Will Procare run on Windows 10 S?

No. Windows 10 S is the educational version of Windows. It does not allow standard Windows programs to be installed. It only runs apps from the Windows Store. See: Microsoft’s Frequently Asked Questions about Windows 10 S.

Setup Wizard

The Setup Wizard helps you choose basic settings for your center, such as the names of your locations and classrooms, and choosing a username for yourself. Getting There You will arrive at this screen only on an initial installation of Procare. Using the Wizard On the...

New Location Checklist

How to add a new school to your existing database Once you’ve purchased software modules for your new location, here’s a checklist of things to do. Add the location to the appropriate region under Regions & Schools. Update and apply the...