New Location Checklist

How to add a new school to your existing database Once you’ve purchased software modules for your new location, here’s a checklist of things to do. Add the location to the appropriate region under Regions & Schools. Update and apply the...

Gmail Less Secure Apps Setting

Gmail users may receive the following error message when sending out email from Procare: The title says: “Email Delivery Issue”. The message says: “Email has failed. If problem continues, please check your school’s email configuration settings...

Password Reset Using Authenticator

Note: Password Authenticator is longer available as of version 2020.2 Before You Begin You must be running Procare Version 10.2.5816 or higher. You must have a current username and login password. Setup and Use Authenticator First Time Setup for Authenticator User...

Typical Causes of Email Error Messages

The text of the error message is: Email Delivery Issue    Email has failed. If problem continues, please check your school’s email configuration settings or contact your network administrator. Verify all the SMTP server settings and connectivity. . Most frequent...

What is a seat in Procare?

A seat refers to a connection to the Procare database. The number of people who can be logged into Procare at the same time (including check-in computers) is limited by the number of seats for which you are licensed. Seats Available From the Procare Home screen go to...

May I move a School to a different Region?

Yes. From the Procare Home screen go to Configuration > System > Locations & Users > dbl-click Regions and Schools. Click the plus sign (+) next to the Region Code in which the school is currently located. Click once on the name of the school you wish to...

What is my password?

When you first log in to Procare your username and password are the same. If your username were abc123 your password would initially be abc123. The first time you log in you will be prompted to select a new password known only to you, as well as Security...

May I look up a username?

Yes. You may look up the username for anyone in a lower User Group than yourself. This could be helpful if someone forgot their username. For example, if you were in the user group “Director” or “Assistant Director”, you could look up the user...