May a System Supervisor reset their own password?

If you are a System Supervisor, and forget your own password and the answers to your Security Questions, you may have another person who is also a System Supervisor reset it for you following the Supervisor Reset Instructions. If you are the only person at the System...

How do I Unlock a User?

When a user attempts to sign in with an incorrect password several times, they will get a “Login failed; user account is currently locked out due to too many invalid login attempts.”  Anyone in a higher level User Group who has the proper permissions may...

What is the identifier? May I change it?

The Identifier is a 3 or 4 digit abbreviation used to track certain actions in Procare. The identifier shows things like who made an entry on a Ledger Card or changed a child’s Time Card, etc. If you have access to the Procare Users screen, you may type over the...

May I turn off the holiday logo?

Yes. Five days before a number of predetermined holidays the appearance of “Tucker” the penguin may change to reflect a holiday such as St. Patrick’s Day and the 4th of July, among others. These images are intended just for fun, however, you may...

How do I set up my calendar for the New Year?

You’ll want to set up dates for the months, quarters, and the year in your calendar. These dates will then be available to choose for certain types of reports, like the Receivable Journal Summary, Income Statement, Balance Sheet, etc., depending on which Procare...

How do I log on the very first time?

The very first time you log on to Procare your username is “admin” (no quotes) and your password is also “admin”, then you’ll be prompted to select a new password (known only to you) and choose your Security Questions.  See article:...

Do I have to change my password?

Yes. You will be prompted to change your password every 90 days. This is one of many Payment Card Industry (PCI) requirements established to ensure the security of credit card information and transactions. Procare is proud to be PCI Certified for payment processing...