Error Logging Into MyProcare


When attempting to log into MyProcare, a parent may see the following error: “Houston, we’ve had a problem. An unexpected condition was encountered. Our service team has been dispatched to bring it back online.”
Error: Houston, we've had a problem


This happens when a person closes their browser (Chrome, Edge, Safari, etc.) without first logging out of MyProcare.

Work Arounds:

While we expect a fix in an upcoming release, for now the solution is to:

  1. Clear the cache and cookies from your browser (which varies depending on the device and browser).
    1. If you’re using Chrome, see: Clear cache & cookies for Chrome.
    2. For Microsoft Edge, see: Delete cookies from Edge.
    3. For Apple’s Safari (iPhones, iPads), see: Clear history and cookies from Safari.
  2. Then, log into MyProcare as normal. Important! Remember when you’re done, you MUST actually log out by going to Menu > Logout, don’t just close the browser.
    MyProcare Menu Icon

    a.) Choose the Menu Icon

    MyProcare Logout Icon

    b.) Choose Logout