A lock next to a payment on a Family Ledger Card indicates that payment is part of a closed Deposit Report.
To change a locked payment item:
- Re-open the Deposit Report which includes the item and remove it from the deposit. Then temporarily re-close the deposit minus the item you removed. You’ll need to adjust the amount of the deposit (under Deposit Accounts) near the bottom of the screen.
- Go to the Account Ledger and change or void the item as needed. If you voided the item then repost it correctly.
- Re-open the Deposit Report once again. Click the Show All button (lower left) so the corrected entry is available and add it to the report. Re-close the deposit with the correct total amount.
See the full article on Correcting a Closed Deposit for more detail.
Note: If the payment was made through Tuition Express no change may be made, however a Credit Card Refund may be issued.