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If both parents, shown as the primary and secondary payers on the account, have the same address then both names will appear on the Customer Statement as well as Address Labels.

To be sure the address is identical on both payers use the Copy & Paste buttons:

  1. Open the primary payer’s Person Information by double-clicking their name.
  2. Click once on the address you want to copy, then click the Copy button.
  3. Exit the primary payer screen and open the secondary payer’s screen.
  4. Click Paste button to paste in the exact same address. Be sure these two addresses are listed first if there is more than one address for that person. Use the green up/down arrows to re-position the address if needed.

If you have divorced parents they might have split billing and separate statements.  See the full article on Divorced Parents for more details.