When a user attempts to sign in with an incorrect password several times, they will get a “Login failed; user account is currently locked out due to too many invalid login attempts.”  Anyone in a higher level User Group who has the proper permissions may unlock them:

  1. From the Procare Home screen go to Configuration > System > Procare Users.
  2. Click once on the user’s name and then click on the Unlock User button.
  3. If you wish to reset the user’s password at this time, Exit the Procare Users screen, and reopen the Procare Users screen.
  4. Click on the user’s name, and then the Reset Password button (in the same location where the Unlock User button had been on the prior screen). Their password is now reset to their username.