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When a family owes money you are unable to collect, you’ll eventually want to zero out the balance on the Family Ledger Card.  Just use the credit description called “Bad Debt Write Off” or Create Your Own Description. This will bring the customer’s balance to zero and decrease both your revenue and accounts receivable. You may wish to do this at the end of the year, so as not to carry their balance forward into the new year.
bad-debt-ledger