Resetting the Network Door Controller

If no door controller devices appear in the Check-In Settings screen, a Static IP address outside the range of your network may have been saved. A hardware reset will clear any Static IP address, set the unit to DHCP mode and Reset the Host name to ProcareDR. At that point the door controller will be visible to Check-In.

  1. On the bottom of the unit next to the word “Reset” is a small hole.
  2. With power applied, insert a paperclip into the hole, press and hold down the reset button for 15 seconds (The green led will flash if it’s not already flashing).
  3. Remove the paper clip.
  4. Allow the router a minute to assign the new IP address.
  5. Restart Check-In, return to the Check-In Settings screen, and complete the setup for the door controller.