New Director Resource List

For new directors, assistant directors, admin. staff

If your center uses Procare Software, but you’re new to the system, below is a list of common questions and tasks you may wish to accomplish with links to our learning resources.

What does new staff need to know?

Since every center uses Procare differently, personally passing the information along within your organization is the best course of action. It keeps everyone on the same page and ensures administrative tasks continue to run smoothly. What each new director or child care staff person needs to know varies based on what their role in using Procare will be.

Frequent questions from staff new to Procare

What tools may I use to learn Procare?

Visit our Learning Center for a variety of free learning tools, including live (and recorded) webinars, and more.

How do I look up a family?

Learn to use the Search and Filter tools to look up individual families or filter for select groups.

How do I send a group email or text to families?

Learn how to Send Email and Send Text Messages to families.

How do I print reports, like a roll call sheet, school directory or enrollment report?

Find out how to print reports, like Roll Call Sheets, a School Directory or Enrollment Reports.

How do I charge tuition fees?

Learn how to run Contract Billing for all families at once. It’s also helpful to understand when to use Contract versus Formula Billing.

How do I email statements to families?

See how to Email Statements to families.

How do I post payments?

It good to start at the Family Accounting Topics page as there are a number of ways payments from families may be recorded.

1. The most basic method is to individually post a payment on one family’s Account Ledger Card.
2. Another method is to use the Quick Ledger Posting feature.
3. The most efficient of all is to collect payments electronically with Tuition Express for Recurring Payments, Payments at Check-In, or Online Payments through the MyProcare parent portal.

How does a parent or new pickup person register at the check-in computer?

Learn how to Register a Pickup Person to check a child in.

How does the MyProcare parent portal work?

See the MyProcare Overview for details.

How do I print staff time cards?

You may view or print an individual Employee Time Card or view, print or export Time Cards for all Employees.

How do I do payroll?

It’s good to start at the Payroll Topics page with links to key payroll information. You may also want to post an Individual Payroll Check or Batch Calculate all checks at once—and learn about our Direct Deposit tool.

Need More Help?

For answers to specific questions Contact Procare Support.