Your account manager is your primary point of contact here at Procare. Please reach out directly if you have questions related to your account such as billing, account or personnel changes, to help schedule training or to share any concerns or feedback. If you have usage questions or need support on any Procare product, our support teams can be reached at 800-338-3884, ext. 1.

We value you as a Procare customer and strive to build the best solution for managing your center and communicating with your families, and our account managers are here to ensure your success!

Leadership Team

Cassie Hossfeld
Vice President, Account Management
(720) 807-3104 • Email Me

Cassie joined in May 2021. When not working with customers and her amazing team, she enjoys watching her two teenagers play sports, walking her very spoiled dog, gardening and cooking delicious, healthy food with her husband. She’s a Colorado native who loves being outdoors. She has spent the past 26 years in the software industry in fields ranging from health care, oil and gas, higher education and now ECE. She says ECE is her favorite sector because she loves the work that Procare’s customers do with the young minds of today!

Leanne Scope
Director, Account Management (SMB)
(720) 792-5127 Email Me Schedule a meeting

Leanne joined Procare in January 2020 after working in the child care industry for 27 years. She is from Michigan and enjoys camping (in the warmer months!) with her husband, two children and dog. She also enjoys traveling and exploring. Her favorite part of her job is connecting and talking with customers and helping in any way possible!

Mid-Market Team

Sheena Long
Mid-Market Manager, Account Management
(720) 743-6518 Email Me Schedule a meeting

Sheena brought her extensive background in child care and business to Procare Solutions when she was hired in August 2018. She has a bachelor’s degree in Business Management and an associate’s degree in Early Childhood Education. Her passions include church on Sunday and golfing with her husband. She is a proud baseball mom who spends her spring and summer nights at the ballpark. She is “pro-Procare” all the time because the company works hard to take amazing care of its customers and employees. 

Andrew Schreiber
Mid-Market Account Manager
(720) 807-9339 • Email Me • Schedule a Meeting

Andrew has been with Procare since June 2021. His background is in sales, customer service and business account management with large telecom and retail companies. Born and raised in New Jersey, he’s a die-hard New York Mets fan. He enjoys sports, especially baseball and football, as well as traveling and trying out new food places. Andrew’s favorite part of working for Procare is the people he talks to and getting to know them on a personal level.

Shanon Janczak
Mid-Market Account Manager
(720) 664-9411 Email MeSchedule a Meeting

After working in ECE for 13 years, Shanon was ready for a change… but wanted to keep impacting educators and young children. Shanon had used Procare for many years, so it was a comfortable transition into her role as an Account Manager! She’s originally from Texas, and now lives in the Denver area where she loves to explore the trails with her dog.

Natalie Roth
Mid-Market Account Manager
(720) 730-5770 Email MeSchedule a Meeting

Natalie joined Procare after years of working in education. She served as the director of a child care center and was an elementary school classroom teacher who taught kindergarten through third grades. She loves working on behalf of kids and streamlining processes for clients so they can focus on the experiences of their teachers, families and students. She enjoys spending time outdoors with her husband, dog and three kids.

Small Business East Territory

Shelby Kintzel
Manager, Account Management (SMB)
(720) 410-6168 • Email Me  Schedule a Meeting

Shelby joined Procare in July 2020. She holds a degree in Elementary Education and taught in the classroom for five years – two years in 4th grade, two years in Pre-K and one year in kindergarten. She and her husband enjoy playing volleyball, traveling and taking their dogs, Elsie and Betty, on walks or to the dog park. She loves working at Procare because every single person truly wants to make sure customers have the best experience possible.

Casey Harding-Brown
SMB Account Manager
(720) 807-7089 Email MeSchedule a Meeting

When Casey isn’t busy helping Procare’s wonderful customers, she is making and performing music, reading books (crime, thriller, mystery or Harry Potter for the 300th time), trying new restaurants and soaking up the sun! Her background is in sales, marketing and customer service. She also worked as a nanny and understands the love — and hair pulling! — that her clients experience daily. She’s always looking for ways to improve their daily lives with Procare’s services.

Ally Jameson
SMB Account Manager
(720) 619-8487 Email MeSchedule a Meeting

Ally has been with the Procare family for almost two years and loves it. She began at the company as a Business Development Representative before she became an Account Manager. She loves hitting the gym and exploring all the restaurants Denver has to offer.

Kristy Sutton
SMB Account Manager
(720) 336-4884 Email MeSchedule a Meeting

Kristy’s background is in education, and she joined Procare after 17 years serving families and children in a the child care industry. She is thrilled to be continuing her service on the back end and assisting child care providers with solutions to fit their needs. She was born and raised in Cleveland and remains a true Browns fan! Kristy has three children who are very active in sports and she spends most of her time at the ballfield.

Small Business West Territory

Chelsea Buckborough
Manager, Account Management (SMB)
(720) 802-2976 • Email Me • Schedule a Meeting

Chelsea is your typical Colorado woman who loves the outdoors — camping, kayaking, hiking or playing in the snow. Her dogs — Zoey, a Weimaraner, and Zeus, a German Shepherd — keep her busy with walks and playing frisbee. Before joining Procare, she worked in a variety of child care settings including an ECE-structured autism program and as the youth activities director of a country club. She loves working at Procare because of the amazing customers she interacts with every day.

Alex Keighly
SMB Account Manager
(720) 770-2670 • Email Me • Schedule a Meeting

Alex joined Procare in April 2021. Before that, he worked with a program in Cincinnati assisting a group of individuals transitioning back into the workforce. He enjoys exploring the outdoors, skiing and hiking. He loves building relationships with clients and helping them with their day-to-day operations and planning for their futures.

Ali Knapp
SMB Account Manager
(720) 605-4346 • Email Me • Schedule a Meeting

Ali joined Procare in December 2022. For the last 8 years, she has worked in the EdTech field in multiple roles including Account Management, Support and Customer Success. A New York native who found herself in Amish country (Pennsylvania), 6 years ago, she can be found traveling around Lancaster County looking for the best farmers markets. When she is not helping customers or finding amazing Amish food, Ali can be found hanging out with her kids, traveling all over to K-pop concerts, watching Studio Ghibli movies, or cuddling with her 4 crazy cats.

Katya Savina
SMB Account Manager
(458) 221-4055 • Email Me • Schedule a Meeting

Katya has been with Procare since February 2021. Before that, she lived in Shanghai, China for several years and worked in the IT industry. She loves to travel, and explored Southeast Asia and the Indian subcontinent. Now living in Colorado, she likes hiking, camping, paddleboarding, skiing and working out at Orange Theory. She loves building relationships with Procare’s amazing customers and helping them run their child care centers with Procare.

SchoolCare Works

Melissa Winterborne
Senior Account Manger
(800) 338-3884 ext. 2054 • Email MeSchedule a Meeting

Melissa’s passion is people! Over the past 10 years, she has had the honor of supporting child care and nonprofit clients in their missions and success. She lives on the East Coast and enjoys exploring nature, helping her community and empowering women. She loves building partnerships with clients and believes that relationship starts with transparency and trust.

School Districts

Mike Mercer
Senior Account Manger
(720) 709-2638 Email MeSchedule a Meeting

Mike has been with Procare since March 2020. After college, he worked in education as a coach in various sports and as a teacher for five years. His family includes his toddler son Cole, infant daughter Hayden and beautiful wife Mallory. He also has two senior dogs, Lexie and Griswold. He enjoys hanging out with his family, hiking around Colorado and playing golf.


Michelle Lackey
Sr. Enterprise Account Manager
(720) 807-2926 Email Me

Michelle is a management professional with a passion for the child care industry. As a former executive director for a leading educational franchise, she found she was able to assist ECE providers on a broader scope via the technology that helps manage their businesses. After working in ECE tech for several years, she joined the Procare team in July 2021 and enjoys assisting enterprise customers with their day-to-day operations as well as planning for their future endeavors.

Rose Wasserman
Sr. Enterprise Account Manager
(720) 792-4529 Email Me

Rose joined Procare in October 2020. She spent 25 years working in ECE, including as a preschool teacher, administrator and regional manager. Rose lives in Maryland with her husband and sweet dog. She enjoys spending time with family and friends, taking walks with her dog, gardening (especially growing pepper plants because she loves spicy food!) and cooking. She enjoys helping customers so that they can focus on their important work with children, families and educators.

Anna Leichter
Enterprise Account Manager
(720) 741-6528 Email Me

Anna joined Procare in March 2022. A former director of high school administration and humanities teacher with over 15 years of education experience, Anna is passionate about the child care industry. For the last 10 years, Anna has worked in the EdTech field helping customers identify new opportunities, establish best practices to increase productivity, and offer strategies on how to grow and sustain their businesses. When not working with her Procare customers, Anna loves spending time with her family and furbabies and trying new restaurants.