For firewall allow list exceptions, our software must be able to access certain websites directly. We recommend adding these exceptions before installing the software.
What is a Firewall Exception?
A firewall exception is a rule that allows certain trusted websites or applications to pass through your network’s security system. Firewalls are designed to block unwanted or unknown connections, but adding an exception ensures that approved programs, like Procare Cloud, can communicate safely and function properly.
What is a Wildcard?
A wildcard is a shortcut that allows access to multiple related websites or addresses at once. Instead of listing each one individually, a wildcard uses a symbol (*) to represent “any” variation that follows a pattern.
Websites to Add to Allow List
If your firewall allows wildcards, the following is a list of the websites to add to the allow list.
Procare Remote Server URL or IP Range | TCP Ports |
|---|---|
*.procareonline.com | 80,443 |
*.procaremedia.com | 80 |
*.procaresoftware.com | 443 |
*.procarepay.com | 443 |
s3.amazonaws.com | 443 |
*.procarecloudservices.com | 443 |
s3-website-us-east-1.amazonaws.com | |
*.auth.us-east-1.amazoncognito.com | 443 |
63.168.20.48/28 | 8433 – 8453* |
174.136.148.144/28 | 8433 – 8453* |
192.235.65.112/28 | 8433 – 8453* |
*Note: Only one port is required. It is assigned automatically at the time your Cloud database is created and may change periodically. Contact Tech Support if you need to know your current exact port number.
If your firewall requires explicit URLs, here is a list to get you started.
https://licensing.procarecloudservices.com/ |
https://procarecloudservices.com/ |
http://gatekeeper.procarecloudservices.com/ |
http://payments.procarecloudservices.com/ |
http://mfa.procarecloudservices.com/ |
https://mfa.procarecloudservices.com/ |
https://eventtracker.procarecloudservices.com/ |
http://eventtracker.procarecloudservices.com/ |
https://tnc.procarecloudservices.com/ |
http://tnc.procarecloudservices.com/ |
https://attendance.procarecloudservices.com/ |
http://attendance.procarecloudservices.com/ |
https://integration.procarecloudservices.com/ |
http://integration.procarecloudservices.com/ |
https://www.procaredesktop.com/ |
http://www.procaredesktop.com/ |
https://pay.procarepay.com/ |
http://pay.procarepay.com/ |
https://cdn.procarepay.com/ |
http://cdn.procarepay.com/ |
*Not all of the HTTP addresses listed above are in use; however, some firewalls may still flag them due to rerouting.
Please Note: If you have any further issues, please contact our Support department at (800) 964-1729.
Security & Certificate Authority
Where a secure connection is required, we utilize SSL/TLS certificates issued by GoDaddy or Amazon.
If your firewall, proxy, or devices do not already trust these certificates, connections may fail.
To resolve missing or untrusted certificates:
Download the required Amazon Root and Intermediate certificates from https://www.amazontrust.com/repository/.
Install the certificates into your organization’s Trust Store.