Cloud
In the case of Allow Listed Firewall exceptions, Procare Cloud will need to be able to access some websites directly. It is advisable to do this BEFORE installing.
The following is a list of the websites to add to the allow list.
| Procare Remote Server URL or IP Range | TCP Ports |
|---|---|
| *.procareonline.com | 80,443 |
| *.procaremedia.com | 80 |
| *.procaresoftware.com | 443 |
| s3.amazonaws.com | 443 |
| *.procarecloudservices.com | 443 |
| s3-website-us-east-1.amazonaws.com | |
| *.auth.us-east-1.amazoncognito.com | 443 |
| 63.168.20.48/28 | 8433 – 8453* |
| 174.136.148.144/28 | 8433 – 8453* |
| 192.235.65.112/28 | 8433 – 8453* |
*Note: Only one port is required. It is assigned automatically at the time your Cloud database is created and may change periodically. Contact Tech Support if you need to know your current exact port number.
Security & Certificate Authority
- Traffic is secured with SSL/TLS certificates issued by GoDaddy or Amazon.
- If your firewall, proxy or devices do not already trust these certificates, connections may fail.
- To resolve missing or untrusted certificates:
- Download the required Amazon Root and Intermediate certificates from https://www.amazontrust.com/repository/.
- Install the certificates into your organization’s Trust Store.