Account Security

First Time Login

How do I log on the very first time?

The very first time you log on to Procare your username is “admin” (no quotes) and your password is also “admin”, then you’ll be prompted to select a new password (known only to you) and choose your Security Questions. See article: Passwords

What is my password?

When you first log in to Procare your username and password are the same. If your username were abc123 your password would initially be abc123. The first time you log in you will be prompted to select a new password known only to you, as well as Security Questions.

Passwords

Do I have to change my password?

Yes. You will be prompted to change your password every 90 days. This is one of many Payment Card Industry (PCI) requirements established to ensure the security of credit card information and transactions. Procare is proud to be PCI Certified for payment processing through Tuition Express. This requirement applies to all Procare Users regardless of whether you use Tuition Express.

May I change my password?

Yes. As long as you know your current password, you may change it. From the Procare Home screen click Configuration > User > Change Password.

May I look up a password?

No. You can never look up or see anyone’s password, including your own; however, you may Reset a Password.

I forgot my password. How do I reset it?

Learn how to reset a password using ​Verified Methods or Security Questions.

Verified Methods are the methods set up in 2-Step Verification. Security Question are set up on first login and can be updated.

1. Click the I am having trouble logging in link (which appears if your log in attempt fails).

2. At the Forgot Password screen select ​the method you wish to use to have your password reset, either Use Verified Method or Answer Security Questions. Depending on the option selected, answer the Security Questions or input the verification code sent to the selected Verified Method.

3. Reset the password and proceed to login with user credentials.

Note: Once reset, your password will be the same as your username. If your username were abc123 you would log on with username=abc123 and password=abc123, at which point you would be prompted to select a new password. Important! Beginning with version 10.2.4672, the password must be entered using all lowercase letters.

A System Supervisor may also reset a password.

May I change my security questions and answers?

Yes. As long as you know your current password, you may change your Security Questions and answers. From the Procare Home screen click Configuration > User > Security Questions.

Users

May I look up a username?

Yes. You may look up the username for anyone in a lower User Group than yourself. This could be helpful if someone forgot their username. For example, if you were in the user group “Director” or “Assistant Director”, you could look up the user name for someone in a lower group, like “Teacher”. This assumes the group to which you are assigned is allowed to access the Procare Users screen.

1. From the Procare Home screen click Configuration > System > Procare Users.
2. Locate the name of the person. Click the heading Name to sort alphabetically by last name.
   Note: Persons in the “System Supervisor” user group (the highest level) can view all usernames.

May I change my username?

If you have access to the Procare Users screen, you may type over the username to change it; otherwise, contact your supervisor.

How do I Unlock a User?

When a user attempts to sign in with an incorrect password several times, they will get a “Login failed; user account is currently locked out due to too many invalid login attempts.” Anyone in a higher level User Group who has the proper permissions may unlock them:

1. From the Procare Home screen go to Configuration > System > Procare Users.
2. Click once on the user’s name and then click on the Unlock User button.
   
3. If you wish to reset the user’s password at this time, Exit the Procare Users screen, and reopen the Procare Users screen.
4. Click on the user’s name, and then the Reset Password button (in the same location where the Unlock User button had been on the prior screen). Their password is now reset to their username.
   

Can I Force Users out of Procare?

Yes. Usually you would do this in order to free up a seat in Procare so an additional user can sign in. Here are the three options:

• If you have System Supervisor rights in Procare, you can go to Licensed Connections and use the Kick button to force a particular user out. However, if a user is in the middle of a task (like on a family Ledger Card) they cannot be automatically forced off. Instead, they will receive a message when they exit that screen.
  

• If you are unable to sign yourself in because all the seats are already taken, find a user’s terminal, sign them out, and then sign yourself in.

• If you cannot physically find anyone signed into a terminal, and cannot sign in yourself due to a lack of seats, your only options would be to reboot the server or stop the licensing service. This will force all users to be disconnected and free all the seats again.

If you find yourself doing this often, you may want to:

• Train your users to sign out of Procare when not using it.
• Purchase additional seats.