Account Security

Tuition Express – Screen Saver Configuration

Tuition Express users are required to have a password protected screen saver set to lock the computer after 15 minutes (or less) of inactivity. This will protect you from an unauthorized user accessing your computer and attempting to conduct illegal activities.

Mandatory Screen Saver Settings
Please make sure that your computer is Password protected and both the User Name and Password meet the complexity requirements referenced in the Tuition Express PA DSS Implementation Guide.

Unacceptable Screen Savers
The screen savers called Blank and Bubbles cannot be used.

WINDOWS VISTA

At your main desktop “Right Click” the mouse and the above Pop up screen will appear. When you select the “Personalize” option the following screen will appear.

On the “Personalize Appearance and Sounds” screen Click on “Screen Saver” to activate the following screen.

In the Screen Saver section adjust the “Wait” time to 15 minutes (or less) and check the “On Resume, Display Log on Screen”. Once you have set the Wait time and checked the “On Resume” box click “Apply”. This will result in your idle computer activating the screen saver after the designated wait time and restrict access to only those that have the proper access credentials (User Name & Password).

WINDOWS XP

On your desktop “Right Click” the mouse and the above Pop up screen will appear. You will select the “Properties” option and the “Display Properties” screen will appear.

In the “Display Properties” screen select the Screen Saver tab at the top. Adjust the “Wait” time to 15 minutes (or less) and check the “On Resume, Password Protect box. Once you have set the Wait time and checked the “On Resume, Password Protect box click “Apply”. This will result in your idle computer activating the screen saver after the designated wait time and restrict access to only those that have the proper access credentials (User Name & Password).

WINDOWS 2000

With your mouse pointer on your desktop “Right Click” the mouse and the above Pop up screen will appear. Select the “Properties” option and the “Display Properties” screen will appear.

In the Display Properties screen select the “Screen Saver” tab at the top. Adjust the “Wait” time to 15 minutes (or less), check the “Password Protect” box and click “Apply”. This will result in your idle computer activating the screen saver after the designated wait time and restrict access to only those that have the proper access credentials (User Name & Password).

WINDOWS 7

With your mouse pointer on your desktop “Right Click” the mouse and the above Pop up screen will appear. Select the “Personalize” option and the following screen will appear.

In the “Appearance and Personalization” screen click on the “Screen Saver” button. This will launch the following screen which will allow you to set the “Wait” time.
win7_3

In the Screen Saver section, set the Wait time to 15 minutes (or less), check the “On Resume, Display Log on Screen” and click “Apply”. This will result in your idle computer activating the screen saver after the designated wait time and restrict access to only those that have the proper access credentials (User Name & Password).

Tuition Express: Critical Security Update!

Tuition Express, Desktop (non-Cloud)

Applies to: non-Cloud customers of Procare Tuition Express

Importance: Critical. Action required by Wednesday morning, June 20, 2018.

What: Your computers must be compatible with (and have updates installed for) Procare 10.3, in order to use Tuition Express.

Why: This security update is required by the Payment Card Industry (PCI) to ensure secure electronic payments. Tuition Express may only accept transactions using the latest protocols for secure transmission (known as TLS 1.2).

Advanced Encryption Error: If your computers are not up to date, you will experience an “advanced encryption” error, such as “An error occurred initializing advanced encryption session keys”. The error will occur when trying to process Tuition Express payments through Procare itself or the check-in screen.

Need Help?

Contact Procare Technical Support at (800)964-1729.

Step 1: Check Your Compatibility

Important! Be sure to run the compatibility check on each computer that runs Procare, including check-in computers.

Download Compatibility Checker

Step 2: Do Your Computers Pass?

YES – All of my computers pass.

NEXT STEPS – If all passed, then:

a. Install the Procare Server Patch on your main computer only (your server).
b. Then, check for Online Updates from any one computer (done just once). From the Procare Home screen, go to Utilities > Check for Online Update. It’s okay if it says there are no updates. That’s it, you’ve successfully updated Procare.

NO – At least one computer does not pass.

NEXT STEPS – What does not pass?

a.) Windows does NOT pass

1. If Windows DOES NOT pass:
   a. For Windows 10, check for Windows 10 updates. Open the *Start Menu *and go to Settings > Update & Secruity Settings > Windows Update > Check for updates.
   b. For Windows 8, follow the steps from Microsoft to upgrade to Windows 8.1.
   c. For Windows Vista, XP or other versions of Windows, you must upgrade to a current, supported version. Procare recommends Windows 10. See: System Requirements.
2. After upgrading Windows, run the compatibility check again.

b.) Windows passes, but other components Do Not Pass

If Windows passes, but any of the other components do not pass:

1. Click Update.

2. A message lists the components that need updating. Say Yes.

3. Follow the on-screen prompts. Note: Be patient. There may be a long delay between one item being completed and the next item starting its installation.
4. You may be asked to reboot your computer. If so, make sure all programs are closed before choosing OK.

5. After installing all the updates, run the compatibility check again. This time everything should pass.

NEXT STEPS – If all passed, then:

a. Install the Procare Server Patch on your main computer only (your server).
b. Then, check for Online Updates from any one computer (done just once). From the Procare Home screen, go to Utilities > Check for Online Update. It’s okay if it says there are no updates. That’s it, you’ve successfully updated Procare.