Cruising Through Your Procare Engagement Functionality Implementation!

**STEP 1 **

We do:

• Your Implementation Manager will send you a Welcome Email with this process, a link to our training webinars, a link to the Procare Engagement Functionality Launch Guide, and their contact information.
• Your Implementation Manager will call to introduce themselves and answer any questions you have about the implementation process.
• Your Implementation Manager can help you schedule your training webinars and your one FREE 45-minute Q&A meeting with them.

You do:

• Schedule your Getting Started with Engagement Functionality and Attendance, Daily Activities, and Communications Webinars.
• Schedule your one FREE 45-minute Q&A meeting with your Implementation Manager. When scheduling, make sure you give yourself plenty of time to attend the webinars and complete the Launch Guide prior to your Q&A.
• Log into the Engagement Functionality website and update your password.
• Install the Procare Engagement App on your device(s) and log into the app.

**STEP 2 **

You do:

• Attend the live training webinars and ask questions in the live chat.
• Review the Procare Engagement Functionality Launch Guide attached to your Welcome Email and begin completing the steps.
• Explore the Help Center for a wide range of support articles (hint: use the search bar like Google).
• Call or email your Implementation Manager as questions come up.

We do:

• Respond to your questions with a call or email, as needed, to support you in completing your Launch Guide steps.

**STEP 3 **

We do:

• Your Implementation Manager will meet with you for your scheduled Q&A.
• They will review your progress with you and answer any further questions you have about the app or its website.

You do:

• Be ready by your phone and your computer for your one FREE 45-minute Q&A meeting with your Implementation Manager. Feel free to invite other administrators and staff.
• Have your questions ready to go!
• Take notes on important new information that you learn during the Q&A.

Congratulations! You have officially graduated to Support!
Don’t have your cap and gown? No problem! Here’s what you will need. 😊

• Help Center: You can learn more about additional features or find helpful step-by step instruction at https://help.procareconnect.com/en/
• Procare Engagement Functionality Support phone number: (800) 964-1729
• The easiest way to reach support is through the chat bubble (bottom right) in your Procare Engagement Functionality website.