Daylight Savings Time - Cloud Connection Errors

Daylight Saving Time (DST) changes the clock twice a year, and may cause connection issues with Procare Desktop if the time on your computer does not update to the correct time. This happens because Procare Desktop's cloud licensing requires your computer’s time to match our server time for authentication.

You may receive the following error message after a Daylight Saving Time change.

Syncing Your Computer's Time

Follow the steps below to resync your Windows time.

Using the Settings app

1. Click the Windows icon and select Settings.
2. Select Time & language, then Date & Time.
3. Under Additional Settings, click Sync now.

Important: It may also be helpful to toggle the ‘Set time zone automatically’ and ‘Set time automatically’ buttons off and then on again.

Using the Control Panel

1. Open the Control Panel.
2. Right-click on the clock.
3. Select Adjust date and time.
4. Under Additional Settings, click Sync now.

Using the Command Prompt

1. Select Start and search ‘cmd’, then hit Enter.
2. Right-click Command Prompt.
3. Select Run as administrator.
4. Type ‘w32tm /resync’ and press Enter.

If connection issues persist, please contact our Support team at (800) 964-1729