Troubleshooting

Email Can I email receipts to families? Yes, if you are using Tuition Express. Parents can sign up to receive email notifications (at TuitionExpress.com) when recurring payments are processed. In addition, families that use Tuition Express to pa...

How do I withdraw a child? Withdraw or unenroll a child Click on the Child’s Enrollment Status icon . Select a Date and a Status like “Withdrawn” then click Save . How do I make a family hidden or un-hide them? What should...

How do I change information for a parent, child, employee or any other person? Double-click the person’s name (not Account Key) on most any screen to make changes to their Person Information . For example, to edit the name, address, phone, email,...

How do I set up an annual physical? Configuration Navigate to the Global Child Immunizations & Requirements or Local Child Requirements configuration screen. See : Set Up Immunizations, Shot Records and Requirements for more informa...

How do I make a waiting list for existing children? See the videos (below) for examples of how to create customized waiting lists using Data Viewer. Other waiting list options: You can let parents pre-register online using MyProcare o...