Troubleshooting

I’ve just installed Procare Cloud but cannot print. What shall I do? Some versions of the Procare Cloud Installation may not include the necessary files to print reports. To solve this please install Crystal Reports SP4 (Service Pack 4) from the ...

Daylight Saving Time (DST) changes the clock twice a year, and may cause connection issues with Procare Desktop if the time on your computer does not update to the correct time. This happens because Procare Desktop's cloud licensing requires your co...

Are Procare Web Apps compatible with all browsers? Although Procare Web Apps run fine on the vast majority of mobile browsers including: Safari, Firefox for mobile, Chrome for mobile, Dolphin, and the default Android Browser on most newer devices,...