MyProcare: Setting Up 2-Step Verification (Families)

Overview

2-Step Verification involves securing your account with more than just a password. The most common application of 2-Step Verification involves logging in to a system as you always would with a username and a password, then a code is sent to a third party and you enter that code to prove you have access to that third party. The third party could be a cell phone number, email address, or an app specifically designed around authentication.

Setting Up 2-Step Verification

To set up 2-Step Verification, follow the steps below:

1. When logging in to MyProcare, click 'Yes'. Important: When selecting 'No', this prompt will display at every log in, unless 'Do not show this again' is selected.
   

2. Chose which method to use during verification and click 'Set Up Method'. Please Note: the email address used to log in to MyProcare will always be available as a Verified Method.
   

   3. If Authenticator App is selected, scan the QR code or enter the Secret Key into your Authenticator App.
   4. If Text or Email Address is selected, enter your phone number or email address to continue.

3. Enter the code you received to your cell phone, email address or Authenticator App and click 'Verify Code'. It may take a few minutes to receive a code, but if you did not receive it, click 'Resend Code'.
   

4. Once your code has been verified, you will be logged in to MyProcare.

Updating 2-Step Verification Settings

Once logged in to MyProcare, follow the steps below to update your 2-Step Verification settings.

1. Click 'Menu', then select '2-Step Verification'.
   

2. Enable/disable 2-Step Verification and add, edit, or remove Verified Methods.
   

Logging in with 2-Step Verification

Once 2-Step Verification is enabled, when you log in to MyProcare, you will receive the following prompt. Enter the code you receive and click 'Verify Code' to continue logging in.

If you enter an invalid code, you will receive the following error. Click 'Ok' to re-enter the code or request a new code.