System Supervisors: 2-Step Verification

Overview

2-Step Verification involves securing your account with more than just a password. The most common application of 2-Step Verification involves logging in to a system as you always would with a username and a password, then a code is sent to a third party and you enter that code to prove you have access to that third party. The third party could be a cell phone number, email address, or an app specifically designed around authentication.

Resetting 2-Step Verification for Users

To prevent users from getting locked out of their account due to lost 2-Step Verification methods, we’ve provided a method for System Supervisors to reset 2-Step Verification for individual users.

Important: Resetting a user's 2-Step Verification account will delete all Verified Methods.

1. Navigate to 'Configuration' > 'System'

2. Select 'Locations & Users', then double-click 'Procare Users'.

3. Select the staff member you wish to reset and click 'Reset 2-Step'. Please Note: If the 'Reset 2-Step' button is disabled/grayed out, the user does not have 2-Step Verification set up.
   

4. To continue resetting the user's 2-Step Verification methods, click 'Yes'.
   

5. Click 'OK' on the confirmation screen. The next time the user logs in, they will be prompted to set up their Verified Methods again.
   

Requiring 2-Step Verification for User Groups

System supervisors have the ability to require different User Groups to set up 2-Step Verification by following the steps below:

1. Navigate to 'Configuration' > 'System'

2. Then click 'Locations & Users', then '2-Step Verification User Groups'.
   

3. Select the groups to require 2-Step Verification and click 'Save'.
   

4. Once a User Group is selected, all users within the group(s) that do not have 2-Step Verification enabled will receive the following notification upon next log in.
   

Requiring 2-Step Verification for MyProcare Users

To require 2-Step Verification for MyProcare parents, follow the steps below.

1. Navigate to the 'Family Data & Accounting' screen.

2. Select 'MyProcare', then click 'Setup Wizard'.
   

3. On the Setup Wizard, click 'Current Families'.

4. Locate the 'Require 2-Step Verification for current families' field and select 'True'.