Troubleshooting

Tuition Express – Screen Saver Configuration Tuition Express users are required to have a password protected screen saver set to lock the computer after 15 minutes (or less) of inactivity. This will protect you from an unauthorized user accessing ...

Checking Accounts – Common Mistakes There are several common mistakes made when entering checking account information for a family that will result in that account being declined for Tuition Express. The three most common reasons an account is d...

Can Debit Cards be used with Tuition Express? Yes, debit cards with a Visa or MasterCard logo can be used if your center accepts credit card transactions. Since there is no PIN entry system debit cards will be treated like credit cards and process...

How can I select non-Tuition Express accounts? Use the account select filter to either view only your Tuition Express accounts, or view the accounts that are not Tuition Express. Getting There At the account summary screen, select the Filter...

How do I handle declined credit cards and NSF payments? It depends on what version of Procare you are using: For batches submitted after version 10.2.4891, Tuition Express automates these transactions. For batches submitted with 10.2.4891 or...

Encryption Error When Running Tuition Express Advanced Encryption Error This error may occur when attempted to process payments through Tuition Express: “An error occurred initializing advanced encryption session keys”. Cause An older ve...

How to Record Tuition Express Related Fees Before You Begin You must have the Procare Expense & Ledger module. If you’re not using it, then make a similar type of entry in your third-party expense tracking system. Ask your accountant for det...