Procare Network Status

If you are unable to connect, and the Procare Cloud status shows Operational, please check your firewall settings.

Known Issues and Resolutions

Monthly Cloud Maintenance

Monthly Cloud Maintenance

Procare Cloud and MyProcare will be unavailable one Sunday each month (see list below) for routine monthly maintenance from 7:00 p.m. to 11:00 p.m. Pacific Time. We apologize for any inconvenience. Note: This also affects Procare Web Apps, and the Online Wait List (OWL).

Upcoming Maintenance Sundays


January 22
February 26
March 26
April 23
May 21
June 25
July 23
August 20
September 24
October 22
November 19
December 17

Start: Sundays (as scheduled above) at 7:00 p.m. PT
End: 11:00 p.m. PT

Reports – File not found

Reports – File not found


For Cloud customers only: We are currently investigating a “File not found’ error that occurs when running a special or custom report.

Please contact Technical Support for assistance installing the specific reports you use. In the meantime, our team is continuing to work on a long-term solution.

Still experiencing an issue or have questions? Contact Support at 800-964-1729, M – F, 4 AM – 5 PM PST

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