Procare Network Status
If you are unable to connect, and the Procare Cloud status shows Operational, please check your firewall settings.
Known Issues and Resolutions
Monthly Cloud Maintenance
Procare Cloud and MyProcare will be unavailable one Sunday each month (see list below) for routine monthly maintenance from 7:00 p.m. to 11:00 p.m. Pacific Time. We apologize for any inconvenience. Note: This also affects Procare Web Apps, and the Online Wait List (OWL).
Upcoming Maintenance Sundays
Start: Sundays (as scheduled above) at 7:00 p.m. PT
End: 11:00 p.m. PT
Reports – File not found
For Cloud customers only: We are currently investigating a “File not found’ error that occurs when running a special or custom report.