Procare Network Status
- – Operational
- – Maintenance
- – Issue
Known Issues and Resolutions
Procare Cloud and MyProcare will be unavailable one Sunday each month (see list below) for routine monthly maintenance from 7:00 p.m. to 9:00 p.m. Pacific Time. Once maintenance is complete, simply restart Procare to re-establish your connection. We apologize for any inconvenience. Note: This also affects Procare Web Apps, and the Online Wait List (OWL).
Maintenance Sundays for 2019
Start: Sundays (as scheduled above) at 7:00 p.m, PT
End: 9:00 p.m. PT.
Your Procare Touch check-in computer may go into “Recovery” mode with error code 0xc0000001. See the full text of the error and image below.
“Recovery: Your PC couldn’t start properly. After multiple tries, the operating system on your PC failed to start, so it needs to be repaired. Error code: 0xc0000001. You’ll need to use recovery tools. If you don’t have any installation media (like a disk or USB device), contact your PC administrator or PC/Device manufacturer. Press Enter to try again. Press F8 for Startup Settings.”
The second Tuesday of each month, Microsoft releases their latest patches and updates. Computers that run Windows 10 IOT and are set to automatically install these updates can encounter issues where the updates are not compatible with that version of Windows.
Please disable automatic updates within Windows by following these steps:
Steps to fix error 0xc0000001
- Connect a USB keyboard to the Procare Touch computer.
- From the Recovery error screen (image above), press the F8 key, then select option 7 called ‘Disable Driver Signature Enforcement’.
- Your system will start up.
- Press and hold the Start menu button for a few seconds, then release it and a menu will appear (image below). Select ‘Command Prompt (Admin)’, then confirm you want to allow it to make changes to the computer. (If it asks “DO YOU WANT TO ALLOW THIS PROGRAM TO MAKE CHANGES TO YOUR COMPUTER?”, you will need to choose Yes.)
- In the Command Prompt window type the command ‘sfc /scannow’ , then press enter. It will tell you ‘Beginning verification phase of system scan.’ This process may take 30-45 minutes (good time to get a cup of coffee). When done it will say something like ‘Found and repaired corruption’. Reboot the computer and it should start up without a problem.
- Once the SFC scan is complete, you should see the message ‘Windows Resource Protection found corrupt files and successfully repaired them. (Note: In case SFC states ‘…found corrupt files but was unable to fix some of them’, then Contact Procare Support.)
- Disable the Windows Update service. Go to Start > Control Panel > Administrative Tools > Services. In the Services window (image below), scroll down to Windows Update, right-click on it, choose Properties and select Disabled.
- You may now unplug the keyboard and use the Procare Touch as expected.
In specific circumstances (see cause below), you may find that earnings and withholdings on certain payroll reports do not show the expected amounts. This may occur on any report that includes both earnings and withholdings.
This will happen only if you post and print checks on different days—and choose a Date Range for the report that does not include both the Post Date and Print Date. With the recent release of version 2018.6, earnings are now based on Print Date (date of issue), while withholdings are based on Post Date (date of entry).
While we work on a long-term solution, the best course of action is for you to either:
- Post and print checks on the same day (so the dates match) – or –
- Make sure the Date Range of your report is broad enough to include both the date checks were posted and the date they were printed.
When running one of the two new Royalties Reports, the Select Filter (image below) is for employee information. The filter does not apply to these reports and should not be shown.
Although it shouldn’t be there, the employee Select Filter has no effect on the Royalties Reports, so it’s perfectly fine to use those reports. The filter will be removed in the next scheduled Procare update.
When a non-Cloud customer attempts to restore a backup on a new computer (for example, when moving Procare to a new server), they may receive the following error:
Database backup FAILED!
The operating system returned the error ’32(The process cannot access the file because it is being used by another process.)’ while attempting ‘RestoreContainer::ValidateTargetForCreation’ on ‘C:\Program Files\\Procare\Database\Procare.mdf’.
Although a second message may say the restore was successful, it really was not successful. The data will be as it was before you attempted to restore the backup.
The double backslash in the file path (\\Procare) causes the restore process not to be able to locate the backup file.