Your account manager is your primary point of contact here at Procare. Please reach out directly if you have questions related to your account such as billing, account or personnel changes, to help schedule training or to share any concerns or feedback. If you have usage questions or need support on any Procare product, our support teams can be reached at 800-338-3884, ext. 4 . We value you as a Procare customer and strive to build the best solution for managing your center and communicating with your families, and our account managers are here to ensure your success! Please Note : If you are unsure who your Account Manager is, please email clientservices@procaresoftware.com . Leadership Team Cassie Hossfeld Vice President, Account Management (720) 807-3104 • Email Me Cassie joined Procare in May 2021. When not working with customers and her amazing team, she enjoys watching her two teenagers play

All essential reporting is now fully accessible within Procare, eliminating the need to log in to an additional website. While your tuition collection via Tuition Express remains unaffected, the website, tuitionexpress.com, will be discontinued as of July 1, 2025. To learn more about the change please visit the support link below for your platform. Merchant Statement ​ Merchant statements can be generated through your Procare application, located within the Tuition Express reporting options. For detailed instructions on generating Tuition Express reports, please select your Procare platform link below. Note: Merchant statements will still be mailed monthly. Please review the bottom of your statement for any additional information. Procare Desktop Access Procare Desktop via the Procare application installed on your computer Procare Online Access Procare Online via the website procareconnect.com SchoolCare Works Access SchoolCare works via the website schoolcareworks.com ​

The webinar options below are group training sessions and are 60 minutes each that many people may attend. Procare Desktop Live Webinar Training Sessions Desktop Live Webinar Training Calendar Procare Online Live Sessions Getting Started with Procare Online Webinar This webinar is intended for the Admin or Director responsible for setting up your Procare Online program. We’ll cover: Adding your student and staff records. Inviting parents to the Procare mobile app & Parent Portal. Accessing and generating reports. Important administrative school settings. Days: Monday and Wednesday mornings ​Time: 10:30 am ET, 9:30 am CT, 8:30 am MT, 7:30 am PT Register for Session Days: Monday and Thursday afternoons ​ Time : 3:30 pm ET, 2:30 pm CT, 1:30 pm MT, 12:30 pm PT Register for Session Attendance, Daily Activities, & Communications Webinar Whether you use Procare Desktop with Parent Engagement, or you are using Procare

We are excited to share our new support site. Review our video to help you navigate around!

Procare has developed a range of valuable resources, tips and tools to help you prepare for year-end and launch into an extraordinary 2025. Get ready to thrive like never before! Thrive in 2025 for Procare Desktop Thrive in 2025 for Procare Online Our SchoolCare Works customers can reach out to their support team with any questions about resources to help you thrive in 2025 at scwsupport@procaresoftware.com . ​