SQL Issues

Firewall Settings – Symptom:

Although Procare opens successfully, when a staff/administrative person attempts to log into the Procare Home screen, they receive an error that says, in part: “SQL Server Connectivity Issue. A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible…”
SQL Server Connectivity Issue

Cause:

The Procare Cloud was moved to new servers over the weekend. If your firewall settings are not up to date you will experience this issue.

Solution:

If your center uses firewall settings to control access to Procare Cloud (typically large centers, school districts, hospitals), your IT person MUST confirm your firewall settings have been updated according to this Firewall Exceptions article, specifically, the IP addresses and TCP port range.