Tuition Express Topics

This article covers the initial set up necessary to use Tuition Express. You’ll start by configuring overall settings such as your Tuition Express Account Number and payment descriptions.

Contents:

• How to configure Tuition Express
• Instructional videos

View the ‘Tuition Express – First Time Set Up’ Article

Tuition Express users must download and acknowledge acceptance of the PA-DSS Implementation Guide prior to using Tuition Express.

Contents:

• Downloadable PA-DSS Implementation Guide

View the ‘Tuition Express Implementation Guide’ Article

The Tuition Express “Point of Sale” feature lets you process individual credit card payments from anyone at any time. No prior family set up is required.

Contents:

• How to process POS payments
• Instructional videos

View the ‘Point of Sale Payments’ Article

Contents:

• How to setup a family for recurring payments
• Instructional video

View the ‘Set Up Recurring Payments’ Article

Learn how to process a batch of recurring payments for families set up to have funds deducted from a bank account or charged to a credit card.

Contents:

• How to process recurring payments
• Instructional videos

View the ‘Process Tuition Express’ Article

The Online Payment feature lets you choose to allow parents to pay their bill through TuitionExpress.com.

Contents:

• How to setup and make online payments
• Instructional videos

View the ‘Set Up Online Payments’ Article

How parents may register and use online services at TuitionExpress.com to make payments online, check their balance, sign up for email notifications, etc.

Contents:

• How to register on Tuitionexpress.com
• How to make payments on Tuitionexpress.com
• How to view online payment history
• How to print Tuitionexpress.com reports
• Instructional videos

View the ‘TuitionExpress.com for Parents’ Article

Learn how to block User Groups that are not allowed to use Tuition Express.

Contents:

• How to setup User Groups to block Tuition Express access
• Instructional videos

View the ‘TuitionExpress.com for Parents’ Article

You may make changes or issue refunds as follows. Note: Refunds may be issued for credit card payments; however, payments made by ACH (withdrawn from checking or savings accounts) may not be refunded.

Contents:

• Step-by-step instructions on how to issue a refund

View the ‘May I make changes or issue refunds through Tuition Express’ Article

Point of Sale payments are typically deposited to the center’s bank account 2-3 business days after the date of the transaction. Any items posted before midnight Pacific Time would count toward your daily total. Depending on the types of credit cards you process, the amount may be broken into more than one deposit.

View the ‘When are Point of Sale payments deposited to my account’ Article

Yes, debit cards with a Visa or MasterCard logo can be used if your center accepts credit card transactions. Since there is no PIN entry system debit cards will be treated like credit cards and processed at the credit card rate.

View the ‘Can Debit Cards be used with Tuition Express’ Article

It depends on what version of Procare you are using. See the below article for further instruction.

View the ‘How do I handle declined credit cards and NSF payments’ Article

You can add a surcharge (with very specific limitations) or offer a cash discount. See the below article for further instruction.

View the ‘Can I add a surcharge to families who pay by credit card’ Article

Contents:

• Instruction on how to fix the above error

View the ‘What does “Point of Sale Payments are not properly set up” mean’ Article

EMV credit cards have new rules, but the effect on child care is expected to be minimal.

Contents:

• What is EMV
• EMV common questions

View the ‘What should I know about EMV cards’ Article

Contents:

• Common causes and resolutions for an encryption error when processing Tuition Express

View the ‘Encryption Error When Running Tuition Express’ Article