Why doesn’t the reader recognize my fingerprint?
  • 29 Nov 2023
  • 1 Minute to read

Why doesn’t the reader recognize my fingerprint?


Article Summary

  • For all models: Fingers that are too clean or too dry can be difficult for the reader to recognize. Rubbing your finger on your forehead before placing it on the reader sometimes helps. If this does not help, try registering your fingerprint again. Do not use hand sanitizer or wash your hands just prior to using the fingerprint reader.
  • For Digital Persona Only: If the reader is in direct sunlight use your other hand to shield it from the sunlight while your fingerprint is being identified.

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