Meet Our Account Management Team

Your account manager is your primary point of contact here at Procare. Please reach out directly if you have questions related to your account such as billing, account or personnel changes, to help schedule training or to share any concerns or feedback. If you have usage questions or need support on any Procare product, our support teams can be reached at 800-338-3884, ext. 4.

We value you as a Procare customer and strive to build the best solution for managing your center and communicating with your families, and our account managers are here to ensure your success!

Please Note: If you are unsure who your Account Manager is, please email clientservices@procaresoftware.com.

Leadership Team

Cassie Hossfeld
Vice President, Account Management
(720) 807-3104 • Email Me

Cassie joined Procare in May 2021. When not working with customers and her amazing team, she enjoys watching her two teenagers play sports, walking her very spoiled dog, gardening and cooking delicious, healthy food with her husband. She's a Colorado native who loves being outdoors. She has spent the past 26 years in the software industry in fields ranging from health care, oil and gas, higher education and now ECE. She says ECE is her favorite sector because she loves the work that Procare's customers do with the young minds of today!

Leanne Scope
Director, Account Management (SMB)
(720) 792-5127 • Email Me • Schedule a Meeting

Leanne joined Procare in January 2020 after working in the child care industry for 27 years. She is from Michigan and enjoys camping (in the warmer months!) with her husband, two children and dog. She also enjoys traveling and exploring. Her favorite part of her job is connecting and talking with customers and helping in any way possible!

Mid-Market Team

Sheena Long
Mid-Market Manager, Account Management
(720) 743-6518 • Email Me • Schedule a Meeting

Sheena brought her extensive background in child care and business to Procare Solutions when she was hired in August 2018. She has a bachelor's degree in Business Management and an associate's degree in Early Childhood Education. Her passions include church on Sunday and golfing with her husband. She is a proud baseball mom who spends her spring and summer nights at the ballpark. She is "pro-Procare" all the time because the company works hard to take amazing care of its customers and employees.

Shanon Janczak
Mid-Market Account Manager
(720) 664-9411 • Email Me • Schedule a Meeting

After working in ECE for 13 years, Shanon was ready for a change... but wanted to keep impacting educators and young children. Shanon had used Procare for many years, so it was a comfortable transition into her role as an Account Manager! She's originally from Texas, and now lives in the Denver area where she loves to explore the trails with her dog.

Courtney Masters
Mid-Market Account Manager
(720) 804-0224 • Email Me • Schedule a Meeting

Courtney joined Procare in August 2021. She is a Colorado native and loves exploring the outdoors, crafting and spending time with her animals. Courtney comes to Procare with an ECE background and additional experience in the tech industry. She loves building lasting relationships with clients and providing additional knowledge on how to effectively run their business through technology.

Natalie Roth
Mid-Market Account Manager
(720) 730-5770 • Email Me • Schedule a Meeting

Natalie joined Procare after years of working in education. She served as the director of a child care center and was an elementary school classroom teacher who taught kindergarten through third grades. She loves working on behalf of kids and streamlining processes for clients so they can focus on the experiences of their teachers, families and students. She enjoys spending time outdoors with her husband, dog and three kids.

Andrew Schreiber
Mid-Market Account Manager
(720) 807-9339 • Email Me • Schedule a Meeting

Andrew has been with Procare since June 2021. His background is in sales, customer service and business account management with large telecom and retail companies. Born and raised in New Jersey, he's a die-hard New York Mets fan. He enjoys sports, especially baseball and football, as well as traveling and trying out new food places. Andrew's favorite part of working for Procare is the people he talks to and getting to know them on a personal level.

Small Business

Chelsea Buckborough
Manager, Account Management (SMB)
(720) 802-2976 • Email Me • Schedule a Meeting

Chelsea is your typical Colorado woman who loves the outdoors -- camping, kayaking, hiking or playing in the snow. Her dogs -- Zoey, a Weimaraner, and Zeus, a German Shepherd -- keep her busy with walks and playing frisbee. Before joining Procare, she worked in a variety of child care settings including an ECE-structured autism program and as the youth activities director of a country club. She loves working at Procare because of the amazing customers she interacts with every day.

Evay Avbenake
Lead SMB Account Manager
(720) 706-1804 • Email Me • Schedule a Meeting

Evay's journey in the tech industry has been dynamic. He started as an Assistant Project Manager at Keysite Technologies, then later specialized as a Software Implementation Specialist for Clear Choice's in-house software, Hope Rx. Evay has been with Procare for over 5 years, starting as a Customer Support Agent, then progressing to roles including Lead, Operations Consultant, and now, proudly serving as an Lead Account Manager.

Kristy Sutton
Lead SMB Account Manager
(720) 336-4884 • Email Me • Schedule a Meeting

Kristy's background is in education, and she joined Procare after 17 years serving families and children in a the child care industry. She is thrilled to be continuing her service on the back end and assisting child care providers with solutions to fit their needs. She was born and raised in Cleveland and remains a true Browns fan! Kristy has three children who are very active in sports and she spends most of her time at the ballfield.

Mary Hoover
SMB Account Manager
(720) 794-5874 • Email Me • Schedule a Meeting

Mary is a Colorado native who served in the United States Air Force, spending several years abroad before returning to Colorado with her two children. Mary joined the Customer Support team with Procare in 2021 and made the transition to Account Management in April of 2024. Mary has enjoyed her journey at Procare, particularly in building relationships with customers. In her downtime, you can find Mary lost in the Rocky Mountains hiking one of Colorado's many trails or soaking up the sun on a paddleboard. Mary loves to spend time with her friends and family, as well as tending to her always growing indoor garden. After spending four years living abroad, she hopes to continue to travel with her kids in the years to come. Mary is passionate about being outdoors, photography and plants.

Ally Jameson
SMB Account Manager
(720) 619-8487 • Email Me • Schedule a Meeting

Ally has been with the Procare family for almost two years and loves it. She began at the company as a Business Development Representative before she became an Account Manager. She loves hitting the gym and exploring all the restaurants Denver has to offer.

Angela Kilgora
SMB Account Manager
(720) 706-1750 • Email Me • Schedule a Meeting

Angela joined Procare in 2023 after leaving the child care industry. She has used many of the Procare systems while in her work as a Child Care Director and was excited to join our team and help other directors in the field. Angela considers herself a native after moving to Colorado as a child. She is married to her highschool sweetheart and they have one son. She enjoys spending her time with family and friends and trying out new experiences.

Ali Knapp
SMB Account Manager
(720) 605-4346 • Email Me • Schedule a Meeting

Ali joined Procare in December 2022. For the last 8 years, she has worked in the EdTech field in multiple roles including Account Management, Support and Customer Success. A New York native who found herself in Amish country (Pennsylvania), 6 years ago, she can be found traveling around Lancaster County looking for the best farmers markets. When she is not helping customers or finding amazing Amish food, Ali can be found hanging out with her kids, traveling all over to K-pop concerts, watching Studio Ghibli movies, or cuddling with her 4 crazy cats.

Erich Taylor
SMB Account Manager
(720) 806-4149 • Email Me • Schedule a Meeting

A New Jersey native, Erich spent the last four years contributing to the success of Procare. Outside of work, his passions include organic gardening - a therapeutic escape - and hiking, where he indulges his adventurous spirit. Balancing corporate growth with a love for nature, Erich's journey is a blend of professional commitment and outdoor exploration.

Samantha Vesterby
SMB Account Manager
(720) 806-6218 • Email Me • Schedule a Meeting

Sammy is a Colorado Native who loves snowboarding, soccer and working out at F45. Before Procare, Sammy was in the child care space as a nanny and tutor for multiple families. She received her Bachelor's Degree in Business Management and Accounting at Metropolitan State University. Her love of kids brought her to Procare because she was able to stay in the chil dcare space, but also help centers and schools on the business side. Sammy has been with Procare since October 2021. She began as a Business Development Representative bringing the value of Procare to potential customers. She loves to create relationships with existing customers and make sure they are well taken care of.

SchoolCare Works

Melissa Winterborne
Senior Account Manager
(720) 707-1834 • Email Me • Schedule a Meeting

Melissa's passion is people! Over the past 10 years, she has had the honor of supporting child care and nonprofit clients in their missions and success. She lives on the East Coast and enjoys exploring nature, helping her community and empowering women. She loves building partnerships with clients and believes that relationship starts with transparency and trust.

School Districts

Mike Mercer
Senior Account Manager
(720) 709-2638 • Email Me • Schedule a Meeting

Mike has been with Procare since March 2020. After college, he worked in education as a coach in various sports and as a teacher for five years. His family includes his toddler son Cole, infant daughter Hayden and beautiful wife Mallory. He also has two senior dogs, Lexie and Griswold. He enjoys hanging out with his family, hiking around Colorado and playing golf.

Enterprise

Michelle Lackey
Sr. Enterprise Account Manager
(720) 807-2926 • Email Me

Michelle is a management professional with a passion for the child care industry. As a former executive director for a leading educational franchise, she found she was able to assist ECE providers on a broader scope via the technology that helps manage their businesses. After working in ECE tech for several years, she joined the Procare team in July 2021 and enjoys assisting enterprise customers with their day-to-day operations as well as planning for their future endeavors.

Rose Wasserman
Sr. Enterprise Account Manager
(720) 792-4529 • Email Me

Rose joined Procare in October 2020. She spent 25 years working in ECE, including as a preschool teacher, administrator and regional manager. Rose lives in Maryland with her husband and sweet dog. She enjoys spending time with family and friends, taking walks with her dog, gardening (especially growing pepper plants because she loves spicy food!) and cooking. She enjoys helping customers so that they can focus on their important work with children, families and educators.

Shelby Hansen
Enterprise Account Manager
(720) 410-6168 • Email Me • Schedule a Meeting

Shelby joined Procare in July 2020. She holds a degree in Elementary Education and taught in the classroom for five years – two years in 4th grade, two years in Pre-K and one year in kindergarten. She and her husband enjoy playing volleyball, traveling and taking their dogs, Elsie and Betty, on walks or to the dog park. She loves working at Procare because every single person truly wants to make sure customers have the best experience possible.