Troubleshooting

No. If a pickup person is using an ID code (rather than their fingerprint) to check children in, they must use a password to go with it. This is required to make it a secure system, just like having a username and password to log into a computer or ...

Yes. If a person has been added as an employee and is listed as a pick up person for at least one child on their Information & Relationships screen they can check the child in, or themselves. They only need to Register for Check In once. The...

Yes. There are several ways this may be done. From within Procare: The quickest method is to use the Batch Check In/Out feature. Assign each child a Child Tracking Item named for the bus (like “PM – Bus: Lincoln School”). At the Batch Check I...

Yes. There are several ways a teacher can check children in. Use Batch Check In and Filter the Classroom header to show only children in a particular room – OR – Assign the teacher as a pickup person for each child and then: ...

Yes. You can clear, remove and erase all ID’s, passwords, fingerprint records, etc. as if the person had never used the check-in system. This may be helpful in cases where a person has had trouble registering or re-registering. How to begin de...

Yes. Download the Check-In Monitor to see when a child or employee is checked in/out. The monitor displays names and photos of anyone checking in or out in the last 5 minutes.

Yes. Go to the Check-In Options screen, then click the Sound button (bottom center) and select a sound file (.wav) to play when a person checks in/out. A sound button with a red slash indicates no sound has been selected.

Depending on whether you have your children on schedules or not, there are two different approaches for finding children you expect to be checked in for the day, but aren’t. If you’ve assigned schedules to each child. Use the Scheduled but no...

If you have interns/volunteers/counselors/or repeat visitors to your center, you may want to either record their times or allow them entry through the door (if you are using the remote door controller). Before you Begin Create a unique Work A...

To create a bus run list or bus roster you’ll: Set up Child Tracking Categories for each bus. Assign Tracking (bus runs) to each child. Print a Report like: Reports > Standard Reports > Family Data > Tracking > Child: Pickup/Deliver ...

If you allow employees or pick up people to buzz the door open without checking in, how to do so depends on whether they are an employee, pickup person, or both. Employee or a Pickup Person (but not both): Act like you are going to check someone...

Your actual fingerprint is not recorded and the system does not store any fingerprint images. Instead, the software extracts the unique features of each fingerprint and creates a mathematical representation, called a “fingerprint template”. This tem...

This article describes how to check children or employees in using a check-in computer (or touch monitor). Before you check in a child In order to check a CHILD in: The child care provider will: Issue a Temporary Registration Number...

This article briefly describes how to set up and charge a late pickup fee to all families whose children were checked out past a specified time (closing time) and assumes you are using the Attendance Tracker module. If you need help for your specifi...

Editor’s note: This article applies to Procare versions 2020.2 and earlier. See How to Check In if you are using 2020.3 or newer. This article describes how to check children or employees in using a check-in computer (or touch monitor). Before...

If you’re using a computer for families and/or staff to check in, you may want to change the logo/image/picture on the check-in screen. You can select from various stock images such as: winter, spring, summer, fall, or schoolhouse. You may also impo...

During installation a Procare shortcut (icon) is automatically placed on your desktop. However, the Check-In shortcut is only created if you answer “Yes” when asked if this computer will be used as a Check-In station. If you answered “No”, by mistak...

Yes. If your check-in station is connected to an electrically operated door, using the Procare Door Controller , you may allow employees or pick up people to buzz the door open without checking in or out. Turn this feature on/off: Go to the...

Yes. You may choose how hours on time cards and reports should be displayed. Select either HH:MM (hours and minutes) format to display two-and-a-half hours as 2:30 (2 hrs 30 minutes), or HH.HH (decimal format) to display 2.50 hours. From the...

There are two different (but similar) messages depending on when the message appears: If the message only says “Please see the Director” and appears at the start of the check-in process (image 1), just after the person has identified themselve...

When trying to check in a person might get the message: “Your information was found, but you are not eligible for any transactions at this school.” For a pickup person this may be caused by: The child for whom they are authorized pickup ...

In order for a child to be checked in or out they must:. Have an Enrollment Status of “Enrolled” as of the current date. Be assigned to a Primary Classroom on their Information & Relationships screen. Have at least one pickup person as...

You may control the maximum number of hours per day for which a child or employee is allowed to be checked in as well as other attendance related settings like Time Card Rounding, the hours your center is open, and whether staff members must check ...

Any Procare User assigned to a User Group that is allowed to change child (or employee) time cards may edit a record, such as changing the classroom, work area or in/ out time. When a person checks in their own initials are recorded on the tim...

This can happen if a child is checked in at a time in the future. For example, it is 8:00 AM your time and the child was mistakenly checked in at 8:00 PM. The child will appear on the Children Currently Checked In reports with negative hours for t...

This will happen if a child is checked in at a time in the future. For example, it is 8:00 AM your time and the child was mistakenly checked in at 8:00 PM. The child will appear on the Children Currently Checked In reports with negative hours for ...

For all models: Fingers that are too clean or too dry can be difficult for the reader to recognize. Rubbing your finger on your forehead before placing it on the reader sometimes helps. If this does not help, try registering your fingerprint again...

The “Procedure Completed Successfully” screen (sometimes called the “Thank You” screen), has limited space and can only show a maximum of 3 children. If you checked more than 3 children in or out, their check in times were still recorded even though...

When trying to check in a person might see a blank screen with their own name, but no children. This may be caused by: The child does not have a Primary Classroom assigned on their Information & Relationships screen. The adult is not...