Troubleshooting

Go to the Reports > Standard Reports> Employee Data> Employment Status > Employee Work History. Click the Filter button for the report (top center). 1. Click on Employment Status. 2. Select a status (usually “Currently Employed”). ...

Getting There This option may be set at either the regional level (to affect all schools in the region) or the school level (to affect one particular location). You must be a member of the System Supervisor User Group to change the options. ...

Yes. This is referred to as the “Schedule Adherence” or “Restrict to Schedule” feature. If an employee attempts to check in before their schedule start time or after their scheduled end time, they’ll get a message stating they are not authorized...

To record unpaid days off for employees: Create a Pay Code for the leave type such as Unpaid Time Off. Make that Pay Code a Benefit Code with a percentage of 0%. This insures no money will be paid out for this code. Track and post ...

Are Overtime Calculations related to the Pay Period? No. The Pay Period has no bearing on Overtime Calculations. Overtime is based on the Starting Day of the Pay Week and the Overtime Calculation method selected as part of Employee Data Setup...

Some employees might work in more than one location in Procare. To get a list of employees that have worked in other locations: From the Procare Home screen, go to Corporate Reports > Data Viewer > Employee Data > Employee Contact Informati...

Depending on your situation, there are a couple of possibilities. Example 1: One benefit (like training) is paid at a different rate, but other benefits (vacation, sick time, etc.) are paid at the normal pay rate.Add the benefit as a separate...

If you have a borrowed employee (they work in more than one location) and you wish to unborrow them (undo their “borrowed” status), simply: Go to the Employee Data module in the location that has borrowed them (their secondary location, say sc...

It’s easy to print time cards for your child care staff. From the main screen of Employee Data & Payroll: Go to Reports > Standard Reports > Employee Data > Time Card . Expand the Employee Data section and then the Time Card sect...

Use the Maintenance Utility to remove old items from the Employee Benefits screen. Here’s how it works: Since benefits that have been used appear on staff time cards, the Used and Earned tabs of the benefits screen are cleared when you pur...

Some states, including Arizona, California, Massachusetts, and Oregon, may require certain benefits (like Sick Time) to be based on 30, rather than 40 hours worked. To do this in Procare, use the Batch Post Accrued Benefits feature. Every hour of ...

For an employee to check in or out: Required: 1. The Status on their Work History screen must say “Currently Employed” (as of the day they check in). 2. A Primary School (location) must be assigned on the Employee Information & Rela...

How FTE is Calculated Full Time Equivalency (FTE) is a measure of the number of scheduled children. One full-time, 5 day a week child would have a FTE of 1.0 for the week. Two children, scheduled 5 half days each, would have FTE values of 0.5 sepa...

If you have Employee Data and Family Data , you may have people in you center that are in both roles. They might already have been an employee, or a parent. Here are some tips on what to do depending on their initial role at the center. Existin...

To print the remaining balance of vacation, sick time, etc. that is available you must place a check mark in the Check Stub column of the Benefit Codes screen. Some benefits like paid holidays, etc. typically do not have a balance remaining that...

You must log on to Procare as a System Supervisor. From the Procare Home screen go to Configuration > System > Locations & Users. Dbl-click. Regions & Schools. Click on your Region to select it then click the Set Options butto...

It’s easy to mark an employee as “hidden” or change them to be visible again. Although you may hide an employee for any reason most often it is because they are no longer employed. To mark an employee as “hidden” (or to un-hide them): Look U...

If you have a “use it or lose it” policy regarding benefit hours like vacation or sick time you may wish to zero out any unused hours that expire at the end of the year. To zero out benefit hours go to the Earned tab on the Employee Benefits ...

A New Person is someone who has never been entered into Procare. An Existing Person can be found somewhere else. A staff member might be entered under Procare Users, Employee Data and even Family Data (as a parent). A child might be entered unde...