Your Monthly Procare Cloud Fees

If you received a link to this article, there was an issue processing your Procare Cloud fees. Learn why this may have happened and what action to take.

Why Did I Receive this Notice?
Each month there are some Procare Cloud accounts whose fees cannot be processed. Often this is due to an expired credit card on file with Procare or other card-related issues.

What Actions Do I Need to Take?

1. Important! If you received a link to this article, you’ll need to Update Your Credit Card Information for Procare Cloud.
2. Make sure email addresses for your Procare Cloud Contact People are up to date. A notice is sent by email to those marked as “Billing” contacts, if we are unable to process your monthly payment.

What Happens if I Take No Action?

Procare makes multiple attempts to process your monthly fees. If, after the final attempt (around the middle of the month) we are still unable to process your payment, your Procare Cloud account will be turned off.

Note: You will receive a notification by email after each unsuccessful attempt.