Ensure your computers are compatible with Procare 10.3. Your computers must be compatible in order to use Procare Cloud to install any new Procare updates or use Tuition Express. See: System Requirements.
Important! Be sure to run the compatibility checker on each computer that runs Procare.
Download Compatibility Checker
Why?
- Microsoft no longer provides security updates for older, non-supported operating systems.
- Don’t take a risk with your technology. Update your operating system to a secure and supported version of Windows.
- Newer operating systems allow us to continue enhancing Procare, now and into the future.
- Secure payments through Tuition Express require recent versions of Windows.
Your Next Steps
If your computer does not pass all the compatibility checks (or shows a warning/yield sign), take the following steps.
Windows does NOT pass
Example: Windows does not pass.
-
If Windows DOES NOT pass:
a. For Windows 10, check for Windows 10 updates. Open the Start Menu and go to* Settings > Update & Secruity Settings > Windows Update > Check for updates*.b. For Windows 8, follow the steps from Microsoft to upgrade to Windows 8.1.
c. For Windows Vista, XP, or other versions of Windows, you must upgrade to a current, supported version. Procare recommends Windows 10. See: System Requirements.
-
After upgrading Windows, run the compatibility check again.
Windows passes, but other components Do Not Pass
If Windows passes, but any of the other components do not pass:
Example: Windows passes, but other components do not.
-
Click Update.
Example: The Update button installs Windows components. -
A message lists the components that need updating. Say Yes.
Example: Update Windows components. -
Follow the on-screen prompts. Note: Be patient. There may be a long delay between one item being completed and the next item starting its installation.
-
You may be asked to reboot your computer. If so, make sure all programs are closed before choosing OK.
Example: You may be asked to reboot your computer. -
After installing all the updates, run the compatibility check again. This time everything should pass.
Example: Windows and all components have passed.