This article is for existing Procare customers who have purchased new software modules or additional seats. It explains how to update your Procare license and activate your new modules or seats

Before You Begin

Are you a Procare Cloud customer? If so, jump ahead to Update Your License & Activate Your Software. If not, follow these steps:

  1. Make sure you are on the latest version of Procare. From the Procare Home screen click Utilities > Check for Online Update.
    utilities-check-for-online-update
  2. Are you adding the Activity Manager module? If not, jump ahead to Update Your License & Activate Your Software. If so, you must check the following:
    1. From the Procare Home screen click Configuration > License. You must be logged on as a member of the System Supervisor User Group for this option to be visible.system-supervisor-shield
      config-license
    2. Is there is a column labeled “AM” for Activity Manager?
      am-license-is-there-a-column-(1)
    3. If so, jump ahead to Update Your License & Activate Your Software. If not, exit Procare completely and then:- Go to your main computer and Install the Server Patch– After the patch is installed, log into the Procare Home screen as usual.

Update Your License & Activate Your Software (or Seats)

    1. From the Procare Home screen click Configuration > License. You must be logged on as a member of the System Supervisor User Group for this option to be visible.system-supervisor-shield
      config-license
    2. Click Update License (lower left).
      btn-update-license
    3. Your Installation Key and Module License should already be shown. Click Update Online.
      update-license-screen-(2)
      Note: This will ensure you are properly licensed for the correct modules and number of seats.
    4. When the license update is complete click Save & Exit. You’ll return to the License Configuration screen.
      btn-save-and-exit
    5. Place a check in the boxes for the new module(s) you are adding. If you have more than one location, be sure to mark the appropriate locations. For example, you may have two schools, but just one license for a particular module. If you are adding seats only (without any new modules), skip this step.
      license-config-add-module
      Hint: You can tell how many licenses you have left for each module under the Available Modules section (bottom of screen). Once each has been checked off the available modules will show zero.
      license-available-mods
    6. Click Save > Exit. Your new modules have been activated.

Next Steps

Which module(s) do you want to learn?